HP RP3410 cannot bootup at all

[chuiky]

Hi,

An RP 3410 will no longer power up via commands from the MP, or from just pushing the button on the front panel.

When the PC command menu is entered and "ON" is typed in all seems well until I go back to the PC menu and still see the status as "OFF"

I can hear very very faint beeps coming from the server when I try to power it up, so I guess that has something to do with this.

Any solution on this?

Regards,

Chui

Here is what the server firmware vision and mp menu log looks like:

[uninitialized] MP:CM> sysrev

Current firmware revisions

 MP FW     : E.02.29
 BMC FW    : 02.34
 System FW : 44.24

[uninitialized] MP:CM> pc

Current System Power State: Off

Power Control Menu:
     C   - Power Cycle
     ON  - Turn Power On
     OFF - Turn Power Off
     G   - Graceful Shutdown

Enter menu item or [Q] to Quit: on

System will be powered on.
   Confirm? (Y/[N]): y

   -> System is being powered on.

[uninitialized] MP:CM> ss

System Processor Status:

   System Power is Off.  No processor information is available.

[uninitialized] MP:CM>

[uninitialized] MP:CM> ps

System Power state: Off          
Temperature       : Normal       

Power supplies                 State                       
-----------------------------------------------------------
Power Supply 1                Normal                        
Power Supply 2                Normal                        

Fans                           State                       
-----------------------------------------------------------
Cooling 1 (Sys)                 Normal                        
Cooling 2 (Mem)              Normal                        
Cooling 3 (Disk)               Normal                        

[uninitialized] MP:CM>

Here is what the server mp system event logs looks like:

Log Entry 567: 13 Jan 2013 23:25:24
Alert Level 7: Fatal
Keyword: Type-02 020706 132870
Voltage Fault
Logged by: Baseboard Management Controller;
           Sensor: Voltage - Power Good
Data1: transition to Non-recoverable
0x2050F342640224C0 00000607D6020300

Log Entry 562: 13 Jan 2013 23:24:52
Alert Level 5: Critical
Keyword: Type-02 020703 132867
Voltage reached critical level
Logged by: Baseboard Management Controller;
           Sensor: Voltage - 12V Pwr Supply 2
Data1: transition to Non-recoverable from less severe
0x2050F34244022470 FFFF0307CE020300

Log Entry 560: 13 Jan 2013 23:24:52
Alert Level 3: Warning
Keyword: Type-02 086f01 552705
Power supply failed or disconnected
Logged by: Baseboard Management Controller;
           Sensor: Power Supply - Power Supply 2
Data1: Power Supply Failure Detected
0x2050F34244022450 FFFF016F41080300

613290  OS   0   0  0x18000C6500E00000 58E008001100F000 PAT_ENCODED_FIELD_MINOR_FWD_PROG
613291  HPUX 0   0  0x16000C6B00E00000 0000710007163136 PAT_DATA_FIELD_MINOR_FWD_PROG
613292  OS   0   -1 0x3F000C5F00E00000 000000000000CEF2 HEX_20_BIT_MAJOR_FWD_PROG
613293  OS   0   -1 0x3F000C5F00E00000 000000000000CEF4 HEX_20_BIT_MAJOR_FWD_PROG
613294  OS   0   -1 0x3F000C5F00E00000 000000000000CEF6 HEX_20_BIT_MAJOR_FWD_PROG
613295  OS   0   -1 0x3F000C5F00E00000 000000000000CEF6 HEX_20_BIT_MAJOR_FWD_PROG
613296  OS   0   -1 0x3F000C5F00E00000 000000000000CEF8 HEX_20_BIT_MAJOR_FWD_PROG
613297  OS   0   1  0x38000C6400E00000 A0E008101100C000 PAT_ENCODED_FIELD_MAJOR_FWD_PROG
613298  OS   0   1  0x36000C6A00E00000 00000000000007E1 PAT_DATA_FIELD_MAJOR_FWD_PROG
613299  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613300  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613301  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613302  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613303  MP   0   2  0x5E800A7A00E01720 0000000000000004 MP_SELFTEST_RESULT
                                                      07 Jan 2013 22:53:54
613304  MP   0   2  0x4E800A7B00E01740 0B00FF0000430001 MP_SOFT_RESET
                                                      07 Jan 2013 22:53:54
613305  MP   0   1  0x29000A8000E00000 7075727265746E49 MP_ADDITIONAL_DATA
613306  MP   0   1  0x29000A8000E00000 2E7272452F637273 MP_ADDITIONAL_DATA
613307  MP   0   1  0x2E000A8000E00000 0000000000000000 MP_ADDITIONAL_DATA
613308  OS   0   0  0x18000C6500E00000 58E008001100F000 PAT_ENCODED_FIELD_MINOR_FWD_PROG
613309  HPUX 0   0  0x16000C6B00E00000 0000710007163B36 PAT_DATA_FIELD_MINOR_FWD_PROG
613310  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613311  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613312  OS   0   0  0x18000C6500E00000 58E008001100F000 PAT_ENCODED_FIELD_MINOR_FWD_PROG
613313  HPUX 0   0  0x16000C6B00E00000 0000710007170936 PAT_DATA_FIELD_MINOR_FWD_PROG
613314  OS   0   0  0x18000C6500E00000 58E008001100F000 PAT_ENCODED_FIELD_MINOR_FWD_PROG
613315  HPUX 0   0  0x16000C6B00E00000 0000710007171336 PAT_DATA_FIELD_MINOR_FWD_PROG
613316  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613317  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613318  OS   0   0  0x18000C6500E00000 58E008001100F000 PAT_ENCODED_FIELD_MINOR_FWD_PROG
613319  HPUX 0   0  0x16000C6B00E00000 0000710007171D36 PAT_DATA_FIELD_MINOR_FWD_PROG
613320  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY
613321  SFW  0   1  0x230012E700E00000 0000000000000000 ERR_CPU_POLL_SUMMARY

[Robert_Jewell]

No sure if you are still having a problem or not, but from the logs you copied, it seems that power supply is causing a problem with driving a voltage line to high.

Remove PS 2 and see if that helps.  If not, remove all the components in the system except for CPU 0 and try again.  It could end up being a system board problem though.

-Bob

[PrashanthShetty]

Hi,

Looks like you have issue with one of the BPS (Bulk Power Supply) on this server.

Suggest you to ..

1. Check the LED status on the BPS, see if any of them are in Amber. If yes try to remove it and check if the system boots up.

2. If no LED indication, try removing/disconnecting each of the BPS and see if it makes any difference.

3. If still fails we may have to suspect the system board.

Best Regards,

Prashanth

[PANDIAN_1]

Hi,

The following event indicates that there is a problem with the 12V DC output of Power supply 2, which seems to power down the server immediately after it is powered ON.

Log Entry 562: 13 Jan 2013 23:24:52
Alert Level 5: Critical
Keyword: Type-02 020703 132867
Voltage reached critical level
Logged by: Baseboard Management Controller;
           Sensor: Voltage - 12V Pwr Supply 2
Data1: transition to Non-recoverable from less severe
0x2050F34244022470 FFFF0307CE020300

Most likely, removal or replacement of the Power supply 2 would resolve the issue.

Incase the issue persists even after replacing the Power supply 2, then the next possible suspects are as follows.

- System board

- Power Supply Interface module

Regards,

Pandiyan

[Sent_Kum]

Hi

Do you find amber LED Lit for any of the power supply?
If yes, then remove it and try to power on the system with single PSU.
If both PSU doesnt show any amber LED...
it could be single CPU system, which could cause such scenario...
hence consider replacing CPU