HPMC Chassis Code on RP3440

[mir4take]

Hi Gurus,

I found one HPMC chassis code on my RP3440. This server is out of contract already and of course I cannot send to HP back end to analysis. Hopefully you guys can help me to interpret the code. The timestamp is on Jan 2010 and this server already rebooted on Aug 2011. My next question is why the reboot is not remove this HPMC code log?

Thanks in advance

[Dennis Handly]

>why the reboot is not remove this HPMC code log?

HPMC is a hardware problem.  A reboot typically won't fix it.

[Robert_Jewell · Accepted solution]

The log you see is simply a copy from an area in firmware reserved for preserving certain register values that occur during the HPMC routine.  A reboot would not and should not clear these as they are needed to diagnose the reason the HPMC occurred.

Since the HPMC occurred in January of 2010 I dont think you have to worry about this.  To clear these logs do the following:

 1) Reboot the server and interrupt the boot sequence.

 2) From the Boot Console Handler access the Service Menu.

 3) Run the CLEARPIM command.  This will wipe that area of memory and clear the logs...at least until the next HPMC occurs.

-Bob

[mir4take]

Thanks Robert and Dennis.

So how about the  Chassis Code? Do you think it's because of the CPU or PCI Bus problem or something else?

[Dennis Handly]

>So how about the Chassis Code?

These are from 2010, why worry about it now?

[mir4take]

I need to justify to my boss why the HPMC chassis code is still there. 

[Dennis Handly]

>I need to justify to my boss why the HPMC chassis code is still there.

The log contains a historical record of past failures.  Robert mentioned how to clear it.

[mits]

Here is an example pof CLEARPIM. I used rp4440 to capture the screen shots.

Before:

Service Menu: Enter command > pim

PROCESSOR PIM INFORMATION

Original Product Number:  A7134A
Current Product Number:   A7134A

-----------------  Processor 0 HPMC Information - PDC Version: 50.40  ------

Timestamp =   Tue Apr  22 19:06:40 GMT 2008    (20:08:04:22:19:06:40)

HPMC Chassis Codes

       Chassis Code        Extension
       ------------        ---------
       0xe800035c00e00000 0x00000000003d3190
       0x57000f7300e00000 0x8040004000000000
       0xf600105e00e00000 0x000000003e900000
       0x140003b200e00000 0x000000000000000b
       0x5600109b00e00000 0x000000000002e024
       0x0000000000000200 0x0000000000000040

After:

Service Menu: Enter command > clearpim                          

Please wait a few seconds to clear the PIM...

Service Menu: Enter command > pim

PROCESSOR PIM INFORMATION

Original Product Number:  A7134A
Current Product Number:   A7134A

-----------------  Processor 0 HPMC Information - PDC Version: 50.40  ------

   * * * No valid timestamp * * *
       No HPMC chassis codes logged

General Registers 0 - 31
00-03  0000000000000000  0000000000000000  0000000000000000  0000000000000000
04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000
08-11  0000000000000000  0000000000000000  0000000000000000  0000000000000000
12-15  0000000000000000  0000000000000000  0000000000000000  0000000000000000
16-19  0000000000000000  0000000000000000  0000000000000000  0000000000000000
20-23  0000000000000000  0000000000000000  0000000000000000  0000000000000000
24-27  0000000000000000  0000000000000000  0000000000000000  0000000000000000
28-31  0000000000000000  0000000000000000  0000000000000000  0000000000000000

Service Menu: Enter command > 

[mir4take]

Ok.. let's say the HPMC Chassis Code happening now. What it is mean by those code?

[Dennis Handly]

>let's say the HPMC Chassis Code happening now. What it is mean by those code?

Which, the ones from Jan 2010?

You had a hardware error, High Priority Machine Check.