How to enter BCH menu?

[Kuzmin Konstantin]

Hi,

I'm sorry for a newbie question.

I have only remote connection to the server HP 9000 rp3440 (pa-risc).
I connect via telnet, power on the server. And what next should I do?

When I enter Configuration menu (CO) the only message "Live console output" is promted.

[SKSingh_1]

Hi,

Check if you have option to see vfp (virtual front panel). if yes you can see which internal cxhecks are going on during post.

BCH will be available on console after few minutes...please keep your eye busy

[Kuzmin Konstantin]

Thanks.

I've checked the VFP and found that an error had occured. I've checked the system log: BMC reports that 'No signal recieved from system's firmware'.
And the system's state turns to off. It happened after the power supply was off for several days. And HP-UX doesn't boot now.

I thought, that if I could enter BCH menu then I would be able to manage this problem.

And what's next?

[SKSingh_1]

As I understand, server again powered off.
Need power up the server with MP command line.

then need to monitor VFP and have a look on system console.

IF you have physical access to server then try hard power off/on.

Please always put points to replies you get, so this can be judged how benificial some reply to you :)

[Kuzmin Konstantin]

There is no any problem with power supply. Server is powered on. The diagnostic procedure reports about the warrning I've mentioned above. but HP-UX still doesn't want to boot.

"System state is off" means that neither OS code nor non-OS code is runing.

[SKSingh_1]

As there is nothing happening on server, you need to power cycle and have a look on "sl" (system logs) for information and error message.

Please try power OFF/ON via console and see for out put over console/vfp.

[Kuzmin Konstantin]

I've already done several power cycles.
I power on the server and enter vfp:
system state is runing non-OS code (diagnostics or booting). After several minutes system's state turns to off and there is a warining entry in system log with description: "No signal recieved from system firmware".

[SKSingh_1]

Looks like hardware issue... PLease contact HP.

Thank you

[Kuzmin Konstantin]

Anyway, thaks for your support.

[Alastair Donaldson]

If you have physical access to the machine you could also try to physically disconnect the 2 power cords for a few minutes. If that does not work it's time to call your HP maintenenace providor.