How to reset a service processor on a rp54x0

[Konrad Hegner]

Hello all
I have the message, that the service processor isn't availabe:

...
Event data from monitor:

Event Time..........: Wed Jun 16 16:31:24 2004
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 32
System..............: hostname

Summary:
Service processor not responding


Description of Error:

The operating system is unable to communicate with the service processor.

Probable Cause / Recommended Action:

The support bus which connects the system processors, the service
processor and the Power Monitor or Platform Monitor may have become hung.
(The support bus can be tested by issuing the service processor command
"XD", and sele
...

I think, I have to reset the GSP. Know someone the 'button' for reset this card, without an interruption of the system?

And what's about this command:
stty +resetGSP
It is possible to reset the GSP from remote?

Thanks, Konrad

[Rgomes]

HI Konrad,

This command can be used to reset the GSP, I did it couple of times defore. It is safe and won't interrupt OS.

Pls also have look:
http://archives.neohapsis.com/archives/hp/2002-q3/0025.html

In an L-Class box, if you open the top cover and then the right hand side cover, you will get access to the GSP card and you can reset the GSP to its default using a switch.

regards,
Richard

[Ravi_8]

Hi

NO, you can't reset the GSP remotely, It has tobe done only on console.

[Konrad Hegner]

@Ravi

But the console is blocked. I can't login on the console.

[Bharat Katkar · Accepted solution]

Konrad,
See the doc attached on GSP.
Thought it could help you.
Regards,

[Jose Mosquera]

Hi,

If you have activated your LAN console access you can use all GSP comands, of course, for initial activation of remote console access you need your local console!

Pls find attached a datailed info about GSP commands.

Rgds.

[Rajesh D L]

Hi,

You can very much reboot the GSP using
#stty +resetGSP
regards,
RDL.

[Olivier Decorse]

Hi,
As all says, you can reset your GSP :
- from unix, with the stty command,
- from the inside of the server, with GSP reset button,
- from the GSP Lan Console, with the XD command.

BUT, if you access to the GSP from the Lan Console, of course, Service processor IS responding !! So resetting does not solve your problem !
Look at this thread and you will see that you have to update your GSP firmware, and before, some OS patches :
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=57156

Olivier.

[Jeff Schussele]

Hi Konrad,

Just a note on this...
If it continues to happen regularly it's an indication that your STM SW version is outdating the GSP version & you need to upgrade the GSP firmware.
This frequently starts following patch installation that upgraded the STM SW suite.

Rgds,
Jeff