Information Tool Activity Log for CPU

[Hasan_9]

Hello All,

I got the following error on my system. currently my PDC is the latest version. what should I do?
Please Advice.
Hasan
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-- Information Tool Activity Log for CPU on path 153 --

Log creation time:
Mon Sep 25 12:41:51 2006

Mon Sep 25 12:41:51 2006: Information tool (cpu) starting on path (153).

Mon Sep 25 12:41:51 2006: Unknown Hardware Model number 0xfffff896, The "PDC
Firmware Revision" parameter for the processor could
not be successfully obtained.

Mon Sep 25 12:41:51 2006: Comment on PIM Data Retrieve Failure:

The PDC log data for the machine under test are
not accessable.

Possible Causes/Recommended Action:

The machine under test does not have the required
PDC calls (PDC_SYSTEM_INFO and PDC_LOG ) available
to access processor logs.

You may need to update the PDC firmware with
latest version.

Mon Sep 25 12:41:51 2006: Tool completed with exit_status MOD_INCOMPLETE (5)
indicating the tool was started but could not
properly complete execution.

[V.Manoharan]

Hi,
Suspecting cpu releated issue.
give the below output.
#echo "map selall info;wait infolog" | cstm > /tmp/cstm.txt ==>and send the cstm.txt file
and
/var/tombstones/ts99

regards
Mano

[Andrew Rutter]

hi,

what type of server is it and what version of HPUX?

you probably have an older version of the diagnostics installed.

download/install the latest version and try again

post what version you have installed

Andy

[Hasan_9]

This is a rp4440 with HP-UX 11iv1 released on June 2003.However I installed latest HWEnable,FEATURE11 and GoldQPK on it. Do you think I should upgrade anything else?

[Mridul Shrivastava]

As per the message shown , you may have to upgrade PDC firmware to the latest one.

If you could access GSP/MP then please check the current PDC version using "sysrev".

[Andrew Rutter · Accepted solution]

Hasan,

As i said earlier update the Diagnostics software aswell.

Latest version is available here to download

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

or you can get this of the supportplus cd if you have it.

check if you have this version installed, or at least a recent one

Andy