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K380 random reboot

 
steve_b
Occasional Contributor

K380 random reboot

Hi,

I have a K380 which restarted the other day. There are no entries in syslog, or event.log i can find no reason for the restart.

I have started to look at the tombstone file ts99, and have the following entries:
# cd /var/tombstones/
# grep "HPMC Chassis" ts99
HPMC Chassis Codes = 0xcbf0 0x5008 0x5408 0x5508 0xcbfb
HPMC Chassis Codes = 0xcbf0 0x5108 0x5408 0x5508 0xcbfb
HPMC Chassis Codes = 0xcbf0 0x5208 0x5408 0x5508 0xcbfb
HPMC Chassis Codes = 0xcbf0 0x5302 0x5408 0x5508 0xcbfb
HPMC Chassis Codes = 0xcbf0 0x5608 0x5408 0x5508 0xcbfb
HPMC Chassis Codes = 0xcbf0 0x5707 0x5408 0x5508 0xcbfb

Can anyone help me to understand these codes?
Any help at all would be appreciated.

Thanks
steve
7 REPLIES 7
R.O.
Esteemed Contributor

Re: K380 random reboot

Is there any entry in "/etc/shutdownlog? Is there a crash dump in "/var/adm/crash"?

Regards,
"When you look into an abyss, the abyss also looks into you"
steve_b
Occasional Contributor

Re: K380 random reboot

Hi,

thanks for your help. there are no entries in shutdownlog or /var/adm/crash

Br
steve
John Guster
Trusted Contributor

Re: K380 random reboot

Chassis codes on K-Class servers mean: 0xcbfb: HPMC happened, 0x5...: I/O or CPU, 0x7... Memory, 0x2... Cache, 0x5y08: Broadcast Error seen by Runway Bus Module with Master ID y, 0xcbfb: branching back to operating system (HPUX performs a system panic then).
It looks like you have I/O or CPU issues. Your hardware support should be contact.
steve_b
Occasional Contributor

Re: K380 random reboot

Hi,
Thanks for the response. We don't have hp support on this box, in fact it is my understanding that it is impossible to get support on the 'k' class hardware from hp.

Thanks
steve
John Guster
Trusted Contributor

Re: K380 random reboot

if it is for business, it has to have some H/W support, not neccessary HP, but there are tons service providers support HP's hardware. You mostly likely have faulty H/W on this K380, which need be replaced, or system will keep reboot. Good Luck.
Benoy Daniel
Trusted Contributor

Re: K380 random reboot

Looks to me its a memory issue. Could you go to cstm and see free and used Page Deallocation Table (PDT), also if there are any single bit errors?
steve_b
Occasional Contributor

Re: K380 random reboot

Hi,

PDT seems ok however there are some IO errors on the scsi not sure how relevant they are. I have attached the cstm log hopefully it will help.

Thanks again for your help.

Br
steve