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K400 'TEST 3002' Code in LCD Front Panel

 
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hp_user_1
Regular Advisor

K400 'TEST 3002' Code in LCD Front Panel

Hi,

When I power on my K400, it gets stuck while at 'TEST 3002'. The box has 1gb memory, 2 internal disks, 3 lan cards, 1 cdrom drive, 1 DDS2 tape device.

Can anyone help to get rid of this problem.

Thanks
Asghar
12 REPLIES 12
Peter Godron
Honored Contributor
Solution

Re: K400 'TEST 3002' Code in LCD Front Panel

Robert_Jewell
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

As indicated POST is hanging during PDH scratch RAM initialization. As the monarch appears to be CPU 0, you could try swapping that CPU with another so see if that makes a difference. If not then I am afraid it looks to be a problem with the system board / backplane.

-Bob
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hp_user_1
Regular Advisor

Re: K400 'TEST 3002' Code in LCD Front Panel

What is Scratch RAM and where does it reside in the server....

Peter Godron
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

Asghar,
the scratch RAM is a small amount of RAM,situated on the CPU, which is used in the early stages of startup,before main RAM inititalisation.
Has anything changed since your last boot,such as a firmware upgrade and hardware change?
Regards
Peter Godron
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

Asghar,
as an afterthought - can you get to the GSP and see if there is anything logged there?
To get to the GSP on hte console:
CNTL+B


sl


co to return to console
Regards
Robert-Jan Goossens
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

Could it be a problem with the terminator ?

Regards,
Robert-Jan
Peter Godron
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

Asghar,
is this still a problem?
If not can you please reward the best answer (0 out of 41 replied assigned points) and close. Otherwise please update with further details.
Thanks
hp_user_1
Regular Advisor

Re: K400 'TEST 3002' Code in LCD Front Panel

Thanks for all your help. The problem still persists. I have only one CPU in the box and may be that's the culprit. Looks like I have to throw the box.

Regards,
Asghar
Andrew Rutter
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

hi,

I would hang on before scrapping the server. You can pick up the CPU boards very cheaply for the Kx00's nowadays from second user resellers.
But first I would reseat the cpu and memory boards and even drop it down to just a pair of dimms. Also reseat the power monitor board next to the cpu.

This may get you up and running.

Andy
Andrew Rutter
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

hi asghar,

one more thing, looking at your profile you have never actually assigned any points to any of the answers you have received to the questions you ask.
please be courtious to fellow members and allocate were necessary to all the answers you have received.
people are trying to help you

Andy
Joshua Scott
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

I've seen a similar problem. Try powering off and unplugging the server from the power source. remove all the LAN Cards, media bay ,memory carriers, CPUs, Power Supply, and the power monitor board. wait 30 seconds, then reinstall in this order:
1. power monitor board
2. Processors
3. Memory
4. Core I/O
5. I/O cards
6. Media Bay
7. Power Supply

Plug it back in, and power it up.

If this doesn't work, you should be able to get ahold of an A2993A (CPU for K400) for about USD50.

Josh
What are the chances...
Peter Godron
Honored Contributor

Re: K400 'TEST 3002' Code in LCD Front Panel

Asghar,
I assume the machine is not a live server, as my first post nearly a week ago indicated a faulty CPU.

If the machine is under contract contact your HP engineer and see whether they have a replacement.If not under contract see whether it is a loose CPU (after eliminating all non-essential parts) or get a replacement on the secondhand market.

Regards