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K460 in a 2 nodes cluster rebooted

 
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moonchild
Regular Advisor

K460 in a 2 nodes cluster rebooted

node 1 : k460 running 11.0 rebooted.

no entries in shutdown log:
14:34 Fri Sep 28, 2007. Reboot: (by orax1!bl)
04:24 Sat Nov 3, 2007. Halt: (by orax2!wn)
the latter is when user rebooted the system.

old syslog was overwritten since user rebooted both nodes.

the oracle package log has no significant errors.

ts97 shows HPMCs on all 4 CPUs at the time the user is identifying the reboot.

what should we look into?

thank you in advance for your help

7 REPLIES 7
Murat SULUHAN
Honored Contributor

Re: K460 in a 2 nodes cluster rebooted

Hi Moonchild

You should send your server's latest tombstone records to HP support

tombstones located /var/tombstones directory and latest tombstone like ts99, please check the dates

Best Regards
Murat
Murat Suluhan
moonchild
Regular Advisor

Re: K460 in a 2 nodes cluster rebooted

the ts99 had no valid timestamps since the user rebooted the system after the unexpected reboot.

only the ts97 had valid timestamps
Murat SULUHAN
Honored Contributor

Re: K460 in a 2 nodes cluster rebooted

Hi Moonchild

So you should send ts97, anyway sometimes older tombstones also gives information about problem therefore you can send ts96, ts95 maybe ts94.

Do you have any current /var/adm/crash ?

Best Regards
Murat
Murat Suluhan
moonchild
Regular Advisor

Re: K460 in a 2 nodes cluster rebooted

Murat, if you noticed this is a K460 running 11.0 which is not supported by HP anymore.
Murat SULUHAN
Honored Contributor

Re: K460 in a 2 nodes cluster rebooted

Hi Moonchild

I have not checked K460's support status maybe you may get support from independent service companies

Best Regards
Murat
Murat Suluhan
Prashanth.D.S
Honored Contributor
Solution

Re: K460 in a 2 nodes cluster rebooted

Hi Moonchild,

I have looked into the HPMC file this is generated on Nov 03...

Issue seems to be with the CPU3 or it could be with the PDC firmware version.

Am not sure if HP denys to supports 11.00 anymore. It could be possible that the are not doing any further upgrades or patch genearation to this version.

You may check the PDC firmware version from cstm.

#cstm
cstm>map
cstm>sel dev
cstm>info
cstm>il ==> output of this will tell u the PDC Firmware Revision.

Latest version for this box is 41.33, if this is already installed on your box then would suggest you to think of replacing the cpu3 as primary suspect.

Best Regards,
Prashanth

moonchild
Regular Advisor

Re: K460 in a 2 nodes cluster rebooted

thank you Prashanth for your assistance.

Tell me what should i be looking into the ts99 file to determine which part is the culprit?

do you have a document that explains how ot reas ts9x?

thanks again