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тАО01-22-2004 07:46 AM
тАО01-22-2004 07:46 AM
K460 support question
Thanks!
Jeremy Welling
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тАО01-22-2004 08:05 AM
тАО01-22-2004 08:05 AM
Re: K460 support question
I have the same .xls & that date - 5/31/05 is correct AFAIK. K360/460 was discontinued 6/1/00 & typically EOL is 5 years after discontinuance.
Here's the .xls for perusal
Rgds,
Jeff
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тАО01-22-2004 02:28 PM
тАО01-22-2004 02:28 PM
Re: K460 support question
Mic
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тАО01-23-2004 04:13 AM
тАО01-23-2004 04:13 AM
Re: K460 support question
As for the support, they did not tell us when we re-upped our contracts in Aug 2002. We had 3 Nova-Class machines running at the time, and had a failure in one of them after February 2003. They told us then, but fixed it and honored the contract until we shut them down in June (was planned anyway). They even credited the difference against our following year contract.
As of February 2003, the dates on that document were correct.
For reference, the dates on that document say that the D(200-260, 310, 350, 360), E, F, G, H, I, K(x00-x20) and T5X0 are unsupported, and they are all actually off-support.
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тАО01-23-2004 06:20 AM
тАО01-23-2004 06:20 AM
Re: K460 support question
F20/30 : Nov. 1, 2002
F10,E,G,H,I-class : Feb. 29, 2004
D200,D210,D250,D310,D350 : Dec 31 2005
T-class : Dec. 31 2005
K100,Kx00,Kx10 : June 30 2006
Kx20 : June 2007
All the others have no date set. Generally, HP gives 3 years notice for end of support.
Josh