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K570 Crashing

 
Sigma
Advisor

K570 Crashing

Hello,

I have a K Class server that's crashing with the following erros:

--------------------------------------+

Crash Event 0 (HPMC, struct crash_event_table_struct at 0x00021000):
indexof 0 mapped 0x1 spaceof 0
addrof 0x21000 physaddrof 0x21000 realmode 0x1
cet_reserved 0 cet_hpa 0xfffa2000 cet_event 0x3
cet_savestate 0x8ca3c0 cet_start_itmr 0x42b.0 cet_cur_itmr 0

Crash Event 1 (TOC, struct crash_event_table_struct at 0x00021020):
indexof 0 mapped 0x1
spaceof 0 addrof 0x21020
physaddrof 0x21020 realmode 0x1
cet_reserved 0 cet_hpa 0xfffac000
cet_event 0x2 cet_savestate 0x8cbaf0
cet_start_itmr 0x42e.0xf7ec9246 cet_cur_itmr 0x1

Crash Event 2 (TOC, struct crash_event_table_struct at 0x00021040):
indexof 0 mapped 0x1
spaceof 0 addrof 0x21040
physaddrof 0x21040 realmode 0x1
cet_reserved 0 cet_hpa 0xfffa6000
cet_event 0x2 cet_savestate 0x8cb450
cet_start_itmr 0x42f.0xb58da cet_cur_itmr 0x1

Crash Event 3 (TOC, struct crash_event_table_struct at 0x00021060):
indexof 0 mapped 0x1
spaceof 0 addrof 0x21060
physaddrof 0x21060 realmode 0x1
cet_reserved 0 cet_hpa 0xfffae000
cet_event 0x2 cet_savestate 0x8cc190
cet_start_itmr 0x42f.0x28d462e cet_cur_itmr 0x1

Crash Event 4 (TOC, struct crash_event_table_struct at 0x00021080):
indexof 0 mapped 0x1
spaceof 0 addrof 0x21080
physaddrof 0x21080 realmode 0x1
cet_reserved 0 cet_hpa 0xfffa4000
cet_event 0x2 cet_savestate 0x8cadb0
cet_start_itmr 0x42f.0x5276a5e cet_cur_itmr 0x1

Crash Event 5 (TOC, struct crash_event_table_struct at 0x000210a0):
indexof 0 mapped 0x1
spaceof 0 addrof 0x210a0
physaddrof 0x210a0 realmode 0x1
cet_reserved 0 cet_hpa 0xfffa0000
cet_event 0x2 cet_savestate 0x636368
cet_start_itmr 0x42f.0x570b1ca cet_cur_itmr 0x1


Any help would be great
Thanks,
Steve
3 REPLIES 3
Robert_Jewell
Honored Contributor

Re: K570 Crashing

I just replied to your post under workstations. Its probably be best to continue the discussion here. Just be sure to close out the other post please.

Your system is crashing with an HPMC. There is a good chance it is hardware related.

Please provide /var/tombstones/ts99 or output of PIM command from BCH: Service Menu>

At the least provide the timestamps and chassis codes for each processor. More info may end up being needed though, but this is the best place to start.

-Bob
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Michael Steele_2
Honored Contributor

Re: K570 Crashing

Old Thread from workstation forum:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1084991&admit=-682735245+1166557266091+28353475

So, Steve, do you have /var/tombstones/ts99?

And I forgot to mention /etc/shutdownlog. This also is important.
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Prashanth.D.S
Honored Contributor

Re: K570 Crashing

Hi SBB,

In order to troubleshoot further ts99 file,shutdownlog are very important. Could you attach the same..

Crash 0 says to be HPMC, could be a hardware failure..

Best Regards,
Prashanth