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L1000 gives HPMC 0x0000007000FF6292

 
Thayanidhi
Honored Contributor

L1000 gives HPMC 0x0000007000FF6292

Hi,

L1000 rebooted by itself and did not boot after that.
while running self test it gives following HPMC.
After acknowledging also, doesn't preceed to BDC/boot.

SYSTEM NAME: uninitialized
DATE: 05/20/2003 TIME: 22:11:15
ALERT LEVEL: 7 = reserved

REASON FOR ALERT
SOURCE: 0 = unknown, no source stated
SOURCE DETAIL: 0 = unknown, no source stated SOURCE ID: FF
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON

LED State: Unexpected Reboot. Running non-OS code. Non-critical error
detected.
Check Chassis and Console Logs for error messages.

0x0000007000FF6292 FFFFFFFF FFBBDD0 - type 0 = Data Field Unused
0x5800087000FF6292 00004600 0117312B - type 11 = Timestamp

I am GSP rev-A 01.09

Any idea?

Thanks in advance.
Attitude (not aptitude) determines altitude.
6 REPLIES 6
Chris Wilshaw
Honored Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

Without being able to boot the server, there's not much else you can do. It sounds like a critical hardware failure (probably CPU/memory related).

The best course of action would be to log the fault directly with HP so that they can send out an engineer.

If you manage to get the server to boot, you should check the file /var/tombstones/ts99

This will contain Chassis codes, which can then be passed to HP's technicians. They will be able to use these to tell you what went wrong.
Eugeny Brychkov
Honored Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

Open call with HP. Try unplugging power cords from AC power source, wait for 3 minutes, plug them back into PSUs and try booting again. If it will not help (at least to get ts99)... then HP engineer with parts should fix it
Eugeny
Jeff Schussele
Honored Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

Hi,

Eugeny has a very good idea there. Early L-class systems had some questionable Power Monitor boards that in worst-case scenarios would reboot systems & then refuse to complete boots. The *only* thing that would mitigate the problem would be to deprive them of input power. So follow earlier advice to check the tombstone - but if the system still refuses to boot after pulling the plug - and even IF it does - you need to log a HW case.

Rgds,
Jeff
PERSEVERANCE -- Remember, whatever does not kill you only makes you stronger!
Tobias Hartlieb
Trusted Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

Hi,

it might be worth having a look into the GSP error logs:
On Console, type CTRL-B to get into GSP.
On GSP-Prompt type first 'sl', then 'e' like error, then 'n' for no filter.
What are the details of the error messages?

also, from GSP> the vfp command might help:
what chassis codes are diusplayed in "live mode" ?

further: GSP>PS (power status): everything allright there?

Regards

Tobias
Saurav_1
Valued Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

Address: 7000FF6292 - Unused memory address space.

I tried decoding and I got the above output. Best is, if possible pls reply and attach the /var/tombstone/* latest file matching to above time stamp. I suspect some memory related hardware problem.

Regards

Saurav
Saurav_1
Valued Contributor

Re: L1000 gives HPMC 0x0000007000FF6292

At the BCH prompt go to service menu by typing "ser". At the service menu type PIM to get the PIM output. take "help PIM" to know more about it. capture the text that appears on the screen in a txt file. and attach. to ur message. this may be helpful for diagnosing exact hardware problem.

Regards

saurav