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L2000 Autoreboot after installation of CPU Rev 3.1 an upgrading memories Event 4000

 
meekrob
Super Advisor

L2000 Autoreboot after installation of CPU Rev 3.1 an upgrading memories Event 4000

Dear All,

Appreciate your help on the below request.
Our client needed to upgrade the memory & CPUs of his L2000 servers .
L2000 contains initially CPU Vers 3.0.
The new CPU that he has ordered has a Vers 3.1
After installing the additionnal memories and CPU (vers 3.1), L2000 has auto-rebooted and GSP has generated the following log errors:

" Source 0= unknown
Source detail =unknown
Problem detail =no problem source id = FF

Caller activity 6 =machine check status 2
Reporting entity type = systeme firmware reporting entity id=00
Source 0= i/o
Source detail =system bus adapter source id = 0,1 et
......jusqu'a 7
Problem detail 3= function failure
Caller activity 6 =machine check status 3
Reporting identity type = systeme firmware "

Moreover please find below the Event Monitoring Service Event Notification

"Notification Time: Fri Feb 27 03:49:03 2004

ftmrun2 sent Event Monitor notification information:

/system/events/memory/8 is >= 3.
Its current value is MAJORWARNING(3).
Event data from monitor:

Event Time..........: Fri Feb 27 03:49:03 2004
Severity............: MAJORWARNING
Monitor.............: dm_memory
Event #.............: 4000
System..............: ftmrun2

Summary:
Memory Event Type : Single bit error (SBE) event. A correctable
single
bit error has been detected and logged.


Description of Error:

The memory component:

Cab/Cell or Node: 0
MC/EXT: 0
DIMM: 1a

is experiencing correctable single bit errors (SBE) on a single
component.

Probable Cause / Recommended Action:

Although the single bit errors are being corrected, it may be
advisable
to
monitor the situation. If an excessive rate of single bit errors
occur,
an
event with higher severity will be generated.

Additional Event Data:
System IP Address...: 10.163.126.25
Event Id............: 0x403e85ef00000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_memory.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 20
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/L2000-44
EMS Version.....................: A.03.20
STM Version.....................: A.38.00
Latest information on this event:

http://docs.hp.com/hpux/content/hardware/ems/dm_memory.htm#4000"

Please note that once we remove the CPU and the additionnal Memory, the server refunctions normaly.
Please keep in mind that the FW version of the server is 40.26

Appreciate any advise from your side.

Best Regards

Suzanne


2 REPLIES 2
Mark Greene_1
Honored Contributor

Re: L2000 Autoreboot after installation of CPU Rev 3.1 an upgrading memories Event 4000

Have you called HP to verify that a v3.0 and v3.1 CPU can be run together? If so, then either the memory on the new cpu or the firmware is bad and you need to swap them for new ones.

mark
the future will be a lot like now, only later
melvyn burnard
Honored Contributor

Re: L2000 Autoreboot after installation of CPU Rev 3.1 an upgrading memories Event 4000

your cpu's must be at the same rev as far as I know, but you may also have memory that has a problem.
My house is the bank's, my money the wife's, But my opinions belong to me, not HP!