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тАО01-12-2009 10:51 AM
тАО01-12-2009 10:51 AM
L2000 keeps crashing
I have a L2000 running 11.11 that unfortunately is no longer under support with hp that keeps crashing every other day.
Checking the tombstones I see a repeating pattern every time the system crashes: CPU #0 logs a date in the past (Oct 22nd) and CPU #3 does not log a valid time stamp. Does it mean that one of the CPUs is faulty?
See ts99 attached.
TIA,
OscarL
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тАО01-12-2009 11:06 AM
тАО01-12-2009 11:06 AM
Re: L2000 keeps crashing
cat /etc/shutdownload
Also check if you have any crash generated in
# ll -R /var/adm/crash
if u hav the crashinfo.bin script, please post the output of
# ./crashinfo -v -c
## crashinfo is a script which could be obtained from HP
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тАО01-14-2009 11:18 AM
тАО01-14-2009 11:18 AM
Re: L2000 keeps crashing
1. shutdownlog:
# more /var/adm/shutdownlog
12:51 Mon Dec 15, 2008. Reboot:
12:33 Mon Dec 15, 2008. Reboot: (by SAM)
12:33 Mon Dec 15, 2008. Reboot: (by L2000!root)
12:56 Mon Dec 15, 2008. Reboot: (by L2000!root)
13:36 Mon Dec 15, 2008. Reboot:
14:04 Mon Dec 15, 2008. Reboot: (by SAM)
14:04 Mon Dec 15, 2008. Reboot: (by L2000!root)
16:08 Mon Dec 15, 2008. Reboot:
14:48 Wed Dec 31, 2008. Reboot: (by L2000!root)
14:56 Tue Jan 13, 2009. Reboot: (by L2000!root)
15:06 Tue Jan 13, 2009. Halt: (by L2000!root)
15:25 Tue Jan 13, 2009. Reboot: (by L2000!root)
and tombstones:
# cd /var/tombstones
# ll
total 864
-rw-r--r-- 1 root root 22913 Dec 15 11:43 ts82
-rw-r--r-- 1 root root 22913 Dec 15 11:58 ts83
-rw-r--r-- 1 root root 22913 Dec 15 12:40 ts84
-rw-r--r-- 1 root root 22913 Dec 15 13:04 ts85
-rw-r--r-- 1 root root 22913 Dec 15 13:42 ts86
-rw-r--r-- 1 root root 22913 Dec 15 14:11 ts87
-rw-r--r-- 1 root root 22913 Dec 15 16:15 ts88
-rw-r--r-- 1 root root 22913 Dec 31 10:07 ts89
-rw-r--r-- 1 root root 22913 Dec 31 14:54 ts90
-rw-r--r-- 1 root root 22913 Jan 5 11:29 ts91
-rw-r--r-- 1 root root 22913 Jan 8 10:02 ts92
-rw-r--r-- 1 root root 22913 Jan 9 09:18 ts93
-rw-r--r-- 1 root root 22913 Jan 12 08:19 ts94
-rw-r--r-- 1 root root 22913 Jan 13 15:02 ts95
-rw-r--r-- 1 root root 22913 Jan 13 15:21 ts96
-rw-r--r-- 1 root root 22913 Jan 13 15:31 ts97
-rw-r--r-- 1 root root 22913 Jan 13 15:49 ts98
-rw-r--r-- 1 root root 22913 Jan 13 16:00 ts99
2. Nothing under /var/adm/crash
3. Sorry, I couldn't not find that crashinfo.bin script.
Regards,
OscarL
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тАО01-14-2009 01:42 PM
тАО01-14-2009 01:42 PM
Re: L2000 keeps crashing
I am wondering, if you are not under support anymore, what kind of a server is this ? Sandbox maybe ? If so, just go to fleabay and llok for used L2000s. They are cheap. You can buy one and cannibalize it for parts. If it is more than a sandbox, i.e. some people are depending on its operation to do their work, i.e. developers, analysts etc. I think it is time to reevaluate that "no support" policy.
My 2 cents.
UNIX because I majored in cryptology...
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тАО01-14-2009 02:02 PM
тАО01-14-2009 02:02 PM
Re: L2000 keeps crashing
I only noticed the last two lines of ts99, one CPU is PA8600 and the other is PA8500. Don't know if this is ok or the two have to be the same.
Did you add the second CPU?
Why is the second cpu shown as cpu#3? Shouldn't it be cpu#1? Is it installed in the wrong socket?
Maybe it is worth removing one cpu at a time (I think you need to have a cpu at socket 0) and see if the system becomes stable. Do you run diagnostics (STM) on this server? Are there any hardware errors in the syslog?
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тАО01-14-2009 02:14 PM
тАО01-14-2009 02:14 PM
Re: L2000 keeps crashing
The following reboots were not intended:
-rw-r--r-- 1 root root 22913 Jan 5 11:29 ts91
-rw-r--r-- 1 root root 22913 Jan 8 10:02 ts92
-rw-r--r-- 1 root root 22913 Jan 9 09:18 ts93
-rw-r--r-- 1 root root 22913 Jan 12 08:19 ts94
@TTr: Thanks to you too. If I am not mistaken, for an L class CPU load order is 0,3,1 and 2, so I guess is it the correct socket. I have also noticed the mismatch between the CPUs, but it looked like the same when I swapped CPU position, so I am start thinking that the system board may be the one to blame ....
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тАО01-14-2009 02:18 PM
тАО01-14-2009 02:18 PM
Re: L2000 keeps crashing
Regards,
OscarL
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тАО01-14-2009 02:57 PM
тАО01-14-2009 02:57 PM
Re: L2000 keeps crashing
what is the date of the system?
have you checked the coin cell batteries for life? they may need replacing. Also check the one on the gsp card.
can you login to the gsp and post the logs from there
login to gsp
sl
e
n for filter
there maybe something in here we can look at.
Also what is the version of the gsp? get this from typing he at the gsp prompt.
your pdc firmware is also quite an old version.
the cpu slight mismatch shouldnt be aproblem, I have seen this many times. they will have the same part number, and will be compatible.
Andy
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тАО01-14-2009 04:09 PM
тАО01-14-2009 04:09 PM
Re: L2000 keeps crashing
#echo "sel dev all;info;wait;il"|/usr/sbin/cstm
#cstm
cstm> ru logtool
logtool> rs
logtool> fl
logtool> vd
Your PDC needs to be updated:
readme:
ftp://ftp.itrc.hp.com/firmware_patches/hp/cpu/PF_CRHW4428.txt
Update file:
ftp://ftp.itrc.hp.com/firmware_patches/hp/cpu/PF_CRHW4428.tar.gz
HTH,