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Mysterious Reboot Of Hp machine

 
Carlos Guirao
Frequent Advisor

Mysterious Reboot Of Hp machine

Hello

I have a Hp9000 series machine which has been mysteriously rebooting for the last days.

I have checked for log files and have found the following in /etc/shutdownlog file.

10:25 Wed Aug 30 2006. Reboot after panic: Data page fault
10:58 Fri Sep 01 2006. Reboot after panic: Data page fault
11:55 Mon Sep 04 2006. Reboot after panic: Data page fault
09:29 Tue Sep 05 2006. Reboot after panic: Data page fault
10:38 Sat Sep 09 2006. Reboot after panic: Data page fault
18:04 Sat Sep 09 2006. Reboot after panic: Data page fault
22:00 Sat Sep 9, 2006. Halt:

It seems that after giving a data page fault, the machine gets rebooted

Is a hardware problem?
What can I do to resolve this situation?

Thanks
Karl

I've attached some logs for it can help.
3 REPLIES 3
Patrick Wallek
Honored Contributor

Re: Mysterious Reboot Of Hp machine

A data page fault usually indicates some sort of software or patch issue.

Open a call with HP and they will tell you what they need to analyze this issue. They can then recommend the patch or patches that need to be installed.
Prashanth.D.S
Honored Contributor

Re: Mysterious Reboot Of Hp machine

Hi Karl,

Attested logs are not sufficient to diagnoise the reboot issue. Even i would suggest you to register a case with HP and forward the below mentioned logs for further analysis.

Check if there are any crash directory under /var/adm/crash, if so please forward the entire directory to the remote support
engineer. Crash file will be a very huge file u can request the remote engineer to create an ftp account and u can upload there.

Check if there is a ts99 file created under
/var/tombstones/ts99 (with latest time stamp)

/var/opt/resmon/log/event.log
/var/stm/log/os/ccerrlog
#swlist -l product

These logs should be sufficient to conclude on the issue.

Best Regards,
Prashanth
Carlos Guirao
Frequent Advisor

Re: Mysterious Reboot Of Hp machine

I have not find any solution on this error.
We have applied some patches from Support Plus CD and in this moment, the error hasn't turned up.

Thanks to all
Karl