PF_DSEACH3HP04 update firmware problem

[Yuri Kozlov]

Hello.
We have L1000 server with 4 hard disks
disk 0 0/0/1/1.0.0 sdisk CLAIMED DEVICE SEAGATE ST39103LC
/dev/dsk/c1t0d0 /dev/rdsk/c1t0d0
disk 1 0/0/1/1.2.0 sdisk CLAIMED DEVICE SEAGATE ST39103LC
/dev/dsk/c1t2d0 /dev/rdsk/c1t2d0
disk 2 0/0/2/0.0.0 sdisk CLAIMED DEVICE SEAGATE ST39103LC
/dev/dsk/c2t0d0 /dev/rdsk/c2t0d0
disk 3 0/0/2/0.2.0 sdisk CLAIMED DEVICE SEAGATE ST39103LC

One of disks periodically send info and down
>>------------ Event Monitoring Service Event Notification ------------<


Notification Time: Fri Nov 28 22:28:49 2003

nms.rsc.energia.ru sent Event Monitor notification information:

/storage/events/disks/default/0_0_2_0.2.0 is >= 3.
Its current value is MAJORWARNING(3).



Event data from monitor:

Event Time..........: Fri Nov 28 22:28:49 2003
Severity............: MAJORWARNING
Monitor.............: disk_em
Event #.............: 100091
System..............: nms.rsc.energia.ru

Summary:
Disk at hardware path 0/0/2/0.2.0 : Software configuration error


Description of Error:

The device is in a condition where it requires action on the part of the
device driver or a human operator.

Probable Cause / Recommended Action:

The device has been reset by a Bus Device Reset message, a hard reset
condition, or a power-on reset.

If this is the case, no action is necessary.

Alternatively, a removable medium has been loaded or replaced.

If this is the case, no action is necessary.

Alternatively, the mode parameters, microcode, or inquiry data for the
device have been changed.

If this is the case, no action is necessary.

Alternatively, the installed version of the device driver does not match
that of the installed version of HP-UX. Install the correct version of the
driver.

Additional Event Data:
System IP Address...:
Event Id............: 0x3fc7a1f100000000
Monitor Version.....: B.01.01
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_disk_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/L1000-36
OS Version......................: B.11.11
STM Version.....................: A.34.00
EMS Version.....................: A.03.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/scsi.htm#100091

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v



Component Data:
Physical Device Path...: 0/0/2/0.2.0
Device Class...........: Disk
Inquiry Vendor ID......: SEAGATE
Inquiry Product ID.....: ST39103LC
Firmware Version.......: HP01
Serial Number..........: LS632012000010171N8C

Product/Device Identification Information:

Logger ID.........: disc30; sdisk
Product Identifier: Disk
Product Qualifier.: SEAGATE
SCSI Target ID....: 0x02
SCSI LUN..........: 0x00

SCSI Command Data Block:

Command Data Block Contents:
0x0000: 00 00 00 00 00 00

Command Data Block Fields (6-byte fmt):
Command Operation Code...(0x00)..: TEST UNIT READY
Logical Unit Number..............: 0

Hardware Status: (not present in log record).

SCSI Sense Data:

Undecoded Sense Data:
0x0000: 70 00 06 00 00 00 00 0A 00 00 00 00 3F 90 FF 00
0x0010: 00 00

SCSI Sense Data Fields:
Error Code : 0x70
Segment Number : 0x00
Bit Fields:
Filemark : 0
End-of-Medium : 0
Incorrect Length Indicator : 0
Sense Key : 0x06
Information Field Valid : FALSE
Information Field : 0x00000000
Additional Sense Length : 10
Command Specific : 0x00000000
Additional Sense Code : 0x3F
Additional Sense Qualifier : 0x90
Field Replaceable Unit : 0xFF
Sense Key Specific Data Valid : FALSE
Sense Key Specific Data : 0x00 0x00 0x00

Sense Key 0x06, UNIT ATTENTION, indicates that the target has been
reset by a BUS DEVICE RESET message, a hard reset condition, or by a
power-on reset. If not a reset, then one of the following may have
occurred.
1. A removable medium may have been changed.
2. The mode parameters in effect for this initiator have been
changed by another initiator.
3. The version or level of microcode has been changed.
4. Tagged commands queued for this initiator were cleared by
another initiator.
5. INQUIRY data has been changed.
6. The mode parameters in effect for this initiator have been
restored from non-volatile memory.
7. A change in the condition of a synchronized spindle.
8. Any other event that requires the attention of the initiator.



>>---------- End Event Monitoring Service Event Notification ----------<

I was try update firmware with PF_DSEACH3HP04
but it was failed on all ! disks with error:
Error: run last ScsiReadBuffer mode=7
Error 1 scsiResult.status = 13

**************************************************************
* FAILED!! *
**************************************************************
Error 2 scsiResult.status = 13

How resolve this problem ?
Thanks.
Yuri Kozlov

[Andrew Rutter]

hi Yuri, I know its been a while since your query, and I unfortunaltey do not have an answer for you.

I have come across the exact same problem with our l class server.

could you tell me if you actually managed to update the firmware on the discs or were they all failing, or did you need some patch installing?
have you got round it?

your help would be much appreciated

thanks

Andy

[Jeff Schussele]

Gentlemen,

It's been my experience that Disk FW upgrades are usually best left to CEs. They should be covered by your HW & SW maintenance.
I would also recommend that you upgrade the PDC FW as well - preferrably at the same time. I've always been successful w/PDC upgrades BTW.

My $0.02,
Jeff

[Yuri Kozlov]

Hello.
I replace disk. "Show must go on" :)