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Please help me, lost sn and product number.

 
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SUNAUS
Occasional Advisor

Please help me, lost sn and product number.

With the following error, what could I do? thanks a lot.
1. The serial number is always lost when the server boot up. Message is,
WARNING: The system serial number is invalid.

2. One Fan is faulty.
Cabinet 0 Hardware Inventory:
Component Present Failure State
--------- ------- ------- -------
Cabinet Fans (blowers) 8 1 unknown

3. The Product Number also is always lost,
HPUX Model Number......: N4000
HPUX Model String......: 9000/800/N4000-55
Original Product Number: A3639B
Current Product Number.:
System Serial Number...:
Hversion...............: 0x5d30
Sversion...............: 0x491
Software Capabilities..: 0x100000f1
4 REPLIES 4
Torsten.
Acclaimed Contributor
Solution

Re: Please help me, lost sn and product number.

Hi,

contact the hp support. Special tools are needed to correct the serial number.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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SUNAUS
Occasional Advisor

Re: Please help me, lost sn and product number.

Could you tell me why SN is lost? which hardware is faulty? GSP or system board?
Torsten.
Acclaimed Contributor

Re: Please help me, lost sn and product number.

This has to be investigated.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Darren Murray_1
Frequent Advisor

Re: Please help me, lost sn and product number.

continue without any ideas, looks like we have to contact HP support for using ss_update to correct sn, but we have no service contract.