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Power supply problem

 
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Gops_1
Regular Advisor

Power supply problem

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Thu Apr 3 10:12:46 2008

pbup1s sent Event Monitor notification information:

/StorageAreaNetwork/events/SAN_Monitor/DiskArray
is >= 3.
Its current value is MAJORWARNING(3).



Event data from monitor:

Event Time..........: Thu Apr 3 10:12:46 2008
Severity............: MAJORWARNING
Monitor.............: RemoteMonitor
Event #.............: 211
System..............: fcsesm.xxx.yyy.com
Summary:
Disk Array at hardware path 0/12/0/0.1.0.255.0.0.0 : Power supply failed
in slot M/P2.


Description of Error:

A power supply has failed.

Probable Cause / Recommended Action:

Replace the power supply.

Additional Event Data:
System IP Address...: 202.61.9.14
Event Id............: 0x47f4604600000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_RemoteMonitor.clcfg
Client Configuration File Version...: A.01.01
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/L3000-7x
EMS Version.....................: A.04.00
STM Version.....................: A.43.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/RemoteMonitor.htm#211


I have an HP UX server, servername: fcsesm.xxx.yyy.com. I have received the above message. What is wrong in it. I know its power supply problem. What exactly i should do. Can anyone help me on this. Need detail decription.

Thanks
gV
12 REPLIES 12
AL_3001
Regular Advisor
Solution

Re: Power supply problem

Hi Gops,

Do a ioscan on the hardware path i.e

ioscan -fnH 0/12/0/0.1.0.255.0.0.0

The o/p you will get will probably be no/hw. I would advise you to log a call with the vendor (HP in most cases) and get the fault part replaced.

Cheers,
Ashish
Kapil Jha
Honored Contributor

Re: Power supply problem

Simplest thing is check ioscan as staed above and place h/w request thats all.
BR,
Kapil
I am in this small bowl, I wane see the real world......
Gops_1
Regular Advisor

Re: Power supply problem

/tmp # ioscan -fnH 0/12/0/0.1.0.255.0.0.0 > /tmp/ioscan1
/tmp # more ioscan1
Class I H/W Path Driver S/W State H/W Type Description
=======================================================================
ctl 11 0/12/0/0.1.0.255.0.0.0 sctl CLAIMED DEVICE HP A6189B
/dev/rscsi/c20t0d0


I have received the above output. Let me know what should i do then ?

Is there any log file for this.


Thanks
gV
AL_3001
Regular Advisor

Re: Power supply problem

Gops,

It may have happened that the power supply has not failed yet but might have lost communication for a few seconds.

Do the following:

Run command parstatus and see what o/p you get in the Cabinet Section - Bulk power supplies.

Let me know.
AL_3001
Regular Advisor

Re: Power supply problem

Hi Gops,

Whatever o/p you get to the parstatus command, i advise you to log a call with HP and send them the event log. They will definately ask you to send MP logs and if it has not failed and this being the first instance of the event, will ask you to monitor it. If you get the repeat of the same event, they will advise to get it replaced. However, if it has failed this time (after HP has confirmed), they will replace it.

Cheers,
Ashish
Kapil Jha
Honored Contributor

Re: Power supply problem

Hi Gops,
There nothing u can do untill and unless u are a h/w engineer.
Your disks seems to be fine , u have to check power suppy now for any fault.
For the time being u can go to GSP prompt(go to console and press ctrl-B)
and give command
GSP>ps
will show current status of power supply.
BUT H/W case is must if u want to confirm your poer suppy is OK and it will not behave in this manner again.
BR,
Kapil
I am in this small bowl, I wane see the real world......
AL_3001
Regular Advisor

Re: Power supply problem

Gops,

Do let us know the o/p you get for power supply. I probably think, it has not failed but to be on a safer side it is best to get it confirmed with HP.

Awaiting your reply.

Cheers,
Ashish
Gops_1
Regular Advisor

Re: Power supply problem

Will do that...

Thanks
gV
raiden
Regular Advisor

Re: Power supply problem

Which array is this.. Is this HP storage. This Array is in SAN and ps command at GSP> prompt will only show the power supply status of your server and not of the Storage box. Get this supply of the Array physically checked. Log a call with vendor .. For me it seems that the power supy has failed and the array is functioning on a redundant power supply.