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RP 8400 Setup Woes

 
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CSG Office
Frequent Advisor

RP 8400 Setup Woes

Hi,

I cannot get HPUX 11.0 installed on this server for the life of me. I think there is something wrong with the cell boards. The server has two cell boards and was assembled by HP.

Apparently, there are no hard partitions defined. I have tried the following from the MP console:

*********************************
Tried to go to console mode
*********************************

MP>CO

Gives the Error:

No partitions defined


*******************************
Tried to Turn the cell boards on:
*******************************

MP>CM
MP:CM>PE
Type C
Type 0
Type ON
Type Y

Gives this error for both 0 and 1:

Error attempting to power ON: RtnCodeFailure

********************************************
I tried creating a Genesis partition on the cells.
********************************************

MP>CM
MP:CM>CC
Type G
Type 0
Type Y

Gives this error for both 0 and 1:

Sorry, command failed: RtnCodeIoBayNotAttached

*******************************************
Finally, I tried resetting everything to default.
*******************************************

MP>CM
MP:CM>RU
Reset all the stuff

Is it really this hard to get to the console menu so that I can install HPUX 11.0? This is crazy. I have all of the manuals and they do not lead me to anything. Please help!!!!!!

Thanks,

Brian Whyte
27 REPLIES 27
Jeff Schussele
Honored Contributor

Re: RP 8400 Setup Woes

Hi Brian,

That dog won't hunt.
ONLY 11.11 is supported on the rp8400 & every other cell-based system for that matter.
Sorry, you just won't be able to load 11.0 on an rp8400. You'll have to load 11.11 - no other choice.

Rgds,
Jeff
PERSEVERANCE -- Remember, whatever does not kill you only makes you stronger!
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

That should be no problem. My problem is that I cannot get to BCH console.
Stefan Stechemesser
Honored Contributor

Re: RP 8400 Setup Woes

Hi Brian,

did you turn on the power off the chassis before turning on the cells (pe, then t for cabinet) ?
If yes, check the status of the cabinet with the "ps" command (choose t for cabinet). Another good source of information is the error log and activity log from the time you applied the pe commands.
if you attach it, I could take a look on these files.

Best regards

Stefan
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Hello Brian,

As Stefan recommended, is the cabinet powered on?

The MP:CM> ps command option t to view the status of the cabinet:
- input power
- Available power(viable for this config)
- status of the BPS' (any warnings).
- status of Blowers (multiple failures)

If this all looks good, verify the MP error log to see if any error codes are being logged when you issue any of the power on commands.

If you find any errors in the log you can attach the log to this request and we will review it.

Regards,

Marc

CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi Guys,

The cabinet is powered on.

MP:CM>PE
Type T
Type ON

When I try to power up the cells after the cabinet is powered on, I get the following message:

MP:CM>PE
Type C
Type 0
Type ON

Cell board Power Disabled - Incompatible processors/cell

I will check the logs and post another thread as soon as possible.

Thanks,

Brian Whyte
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Hello Brian,

Is this an rp8400 or rp8420?

Can you get an output of the MP:CM> sysrev command.


Thanks,

Marc
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

RP8420
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Brian,

This makes it easier to understand.

Whn you look at the MP:CM> sysrev output, look for the line that indicates the PDHC version. If it is not 1.007 or greater then you will have to contact your local HP support office and have them upgrade the Firmware.

LPM PDHC
------- -------
Cell 0 : 1.002 1.007
Cell 1 : 1.002 1.007

This is extracted from the release notes:

- PDHC Programmable Hardware Revision 1.007 contains the following fixes:
* During cell board power up or reset, a cell may intermittently fail to join the partition. One or both of the events "CELL_TYP_MISMATCH_W_SYSFW" and/or
"PDHC_MPON_FAILED" will be logged. The VFP will show "CELL_TYP_MISMATCH_W_SYSFW" or "Unknown" as the cell state. The power to the cell will be displayed as "On" but it will not boot


Regards,

Marc
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi,

Here is the output of the sysrev command:

GPM FM OSP
--- -- ---
System Backplane 1.002 1.002 1.002

LPM HS
---------
PCI Backplane 1.002 1.000

Master Slave
--------------
Core IO 2.008 0.000

LPM PDHC
--------------
Cell 0 0.000 0.000
Cell 1 0.000 0.000
Cell 2 0.000 0.000 - not inst
Cell 3 0.000 0.000 - not inst

Core IO
Master: A.005.011
Slave : A.000.000

Cell 0
PDHC: A.000.000
PriSFW: 0.000
SecSFW: 0.000

Cell 1
PDHC: A.000.000
PriSFW: 0.000
SecSFW: 0.000

Cell 2 - not installed
PDHC: A.000.000
PriSFW: 0.000
SecSFW: 0.000

Cell 3 - not installed
PDHC: A.000.000
PriSFW: 0.000
SecSFW: 0.000

This output was a pain to get. I had to keep typing the sysrev command. Is there a way to parse the output through some thing like more, cat, or pg? The terminal we have does not allow you to go back through the output.

I.E:

Something like...

MP:CM>sysrev | more
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

The MP commands do not have an option that will allow you to parse the outpt thru. Sorry.

However it is looking like your system has lost manageability functions! The MP FW revision is showing as 0.00! There also is no communication to the Cell boards. All FW revisions are 0.00! I also do not see a Slave MP or "Not Installed". Were you able to collect the MP:CM> PS output for the cabinet?

The Master MP's FW revision is definately old which means that the entire cabinet will need to be updated to Version 2.0.

If you feel comfortable with this system you can remove HSKP power. This will reset all the BUSES (I2C, Manageability, MAC) and should restore manageability functions. To do this you will have to remove AC power from the Cabinet (Pull the Plug(s)!)
Once Manageability is restored the cells and the MPs will show Valid FW Information. Be aware that FW will still need to be updated to version 2.0 to eliminate potential cell power on issues.

If you do not feel comfortable or the Managebility fucntions are not restored, you can place a service call with the local HP Office. If you chose this option please advise them that you would also like to have the FW updated.

Marc



CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi,

I have done the following:

1) Pulled power to the server (Pulled all power plugs)
1R) We reconnected and powered the server back up, the system still displays 0.000 for the firmware and the cell boards will not power on.

2) We had our HP support people look at it. They are TFE (HP Trained). They tried pulling out one cell board and running with just one cell board. That did not work. I noticed that there is a light flashing on the cell board (DSP1 HR I think?)

I am not sure what to do next. Our hardware support contract is not directly through HP. If this thing did not cost $100K plus, I would seriously consider taking it to a field and pulling an "Office Space" on it.

Can someone tell me how to initiate a hardware service call directly with HP? I am not sure what else to do. I sincerly appreciate everyone's help so far.

Thanks,

Brian Whyte
PGE Systems Administrator
NAVSEA Dahlgren Division
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Brian,

I am really sorry to see that you are having so much trouble in getting this system configured.

Here are a few more things we can try:

- Pull all cell boards and leave only one BPS plugged in.
- do sysrev command.
If good plug a cell board in
- do sysrev command
If good plug in other cell board
- do sysrev command
If good plug in a BPS and so on.

If it fails with one of these components plugged in, this is the one causing the bus hang.

All of the above is done with only HSKP power applied.

If all else fails you can open a call for HP on site service @ 800 633-3600.

Again I apologize for all these problems and please let us know if there is anything else we can do for you.

Marc
Patrick Wallek
Honored Contributor

Re: RP 8400 Setup Woes

If this is a brand new system, it should still be under HP warranty and you should still be able to call HP support on this. This is too expensive of a machine to take shots in the dark.

I waould seriously call HP hardware support, give the serial number and see what kind of support you can get.
Stefan Stechemesser
Honored Contributor
Solution

Re: RP 8400 Setup Woes

Hi,

this indeed looks like a big problem and if it is a new machine, the warranty should be sufficient to open an HP support Call and let a trained support engineer continue troubleshooting.
There is one more thing you can try without swapping hardware. The rp8420 has two MPs. You can switch from the primary to the secondary MP with the "XD" command ("Force a master/slave Failover"). Maybe the scond MP is able to communicate with the Cells and turn power on. After the switch, you have to connect your serial and/or MP Lan to the other MP card to run the pe command.
If this works, there is a good chance that the primary MP has to be reseated or replaced ...

Best regards

Stefan
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi Guys,

I was finally able to get this thing working. I tried to failover the MP as suggested

MP:CM>XD
Choice 9

I tried switching the console to the other MP card and nothing came on the screen. I tried switching back...still nothing. In fact, the MP light on the front of the server would not even come on. I tried removing power then reconnecting power and the MP still did not come on. I finally decided to pull out the MP cards and reseat them. Rather than reseat them, I decided to switch them. Once I powered the server back on, I was able to login and power on the cells!I went ahead and restored the complex configuration switched to console mode and haven't looked back. Thanks to everyone for your help.

Few more questions:

Do you think my other MP card is bad? It seems strange that it would have worked at all. Is the MAC address on the card somehow tied into the partition creation? Maybe it was assembled incorrectly when it was setup in our facility. Shouldn't there be something in the logs or at least some kind of amber light showing on the card that says it is not functioning properly?

Regards,

Brian Whyte
Jesse Dougherty
Honored Contributor

Re: RP 8400 Setup Woes

Brian, there are two types of core I/O cards that can go into that RP8400, the A7109A & the A6096A, is the suspected bad core I/O board a A6096A (A6096-60001)?
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi,

(3) MP cards came with the system. (2) of the cards came installed and there was an extra MP card in an electrostatic bag. All (3) cards are A7109-84001 Rev C cards. Apparently, one of the three MP cards is for an RP8420 and the other two are for an RP8400. I finally figured this out by swapping around cards. When the MP is brought up, two of the cards say the MP console is for an RP8400 and the other card says the MP console is for an RP8420. Whoever shipped the server to us installed a RP8420 card in the primary slot. This card will not communicate with the cell boards and will not allow you to define any hard partitions. The only differences that I have noticed on the physical card itself are some stickers. The RP8420 has a "CGGJV" sticker on it and a "A7109AX" sticker. Not sure what this means maybe revision X? If anyone runs into a similar problem, I have noticed a few differences between the RP8420 and RP8400 MP consoles:

1) When the MP console first comes up it says RP8420. Since I was not sure what kind of server we had I assumed this was correct since it was shipped to us that way. The other cards say RP8400 when the console first comes up.

2) The PE (MP:CM>PE) console has an addition "X" option for the complex.

3) Typing "X" does not take you forward and backward between menus on the RP8400. You have to use "MA".

I am currently running the system with the (2) RP8400 cards installed and it seems to be working great. I am a little ticked off that these cards have the same part number and they are in fact different cards and a little ticked off that whoever built this thing put the wrong cards in it.

Thanks for everyone's help.

Sincerely,

Brian Whyte
Jesse Dougherty
Honored Contributor

Re: RP 8400 Setup Woes

"a little ticked off that whoever built this thing put the wrong cards in it."

Brian, we actually built and shipped that RP8400 and the two additional A7109A core I/O boards. Send me an email and I can let you know what happened...

Jesse
Cypress Technology Inc
jesse@cypress-tech.com
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Brian,

The A7109A is used in both systems, However there is a dip switch on the board to select which system it is going to be installed in. If you look closely at your extra board you will see Ro or Key. If in the Key position its for an rp8400 and in the Ro position it is for an rp8420.

Hope this helps,

Marc
CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi,

This may be a stupid question, but how can I tell if I have a RP8420 or and RP8400 server? The front of the server says RP8400, but that may just mean that it is a RP8400 series server.

Also, how do I set the dip switches on the card (A7109-84001 Rev C) for an:

RP8400?

RP8420?

I ask for both because I am still a little unsure of what type of server I have.

Thanks,

Brian Whyte

Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Bryan,

To confirm what kind of server you have you can do a MP:CM> sysrev command or use the MP:CM> id command and look at the model string. Also when you log into the MP as you should see a Welcome screen telling you what kind of server you have and the version of MP Firmware.

In the sysrev output if the cells dsplay PDC 17.008 then you have an rp8400. If the sysrev output displays cell FW as SFW then you have an rp8420.

The ID command will also confirm what model server you have.

Marc


CSG Office
Frequent Advisor

Re: RP 8400 Setup Woes

Hi Marc,

That is part of the problem. With one of the MP cards installed in the system, the MP welcome screen says we have an RP8420 and with another it says we have an RP8400. Is there a way that I can look at the physical parts to find out? I have tried the "sysrev" command and get different outputs depending on which MP card is in the system. I will try the ID command next.

Thanks,

Brian Whyte
Marc Morin_2
Advisor

Re: RP 8400 Setup Woes

Brian,

If you have an OS Booted the hardware path will tell you if you have an rp8400 or rp8420.

ioscan or at bch info I/O

rp8400 hardware path 0/0/8/0/0
rp8420 Hardware path 0/0/8/1/0

so you see the difference is the device parameter changes from a 0 to a 1.

Marc


Iain Ashley
Trusted Contributor

Re: RP 8400 Setup Woes

Hi Brian,
You will find the system's product number behind the front panel. The RP8420 product number is - A6912A

The RP8400 product number is A6093A

The other place to find this number is with the id command. This reads from stable storage, and should include the original and current product numbers (it will have an entry in the current only if it has been upgraded)

Regards
Iain Ashley