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RP3440 - Unsupported Card in PCI slot 3 & 4

 
ALCS
Regular Advisor

RP3440 - Unsupported Card in PCI slot 3 & 4

Hi,

We replaced the system board of an RP3440
afterwards, the system refused to boot unless PCI cards in slots 3 & 4 are removed.
After furhter investigations, we noticed that the system is RP3410 instead of RP3440.
We beleieve that SS_Update may solve the problem but this has for the moment the follwing lockword: Z4834d82c

Appreciate to get the corresponding password.

Thanks in advance

Farid
Keep it simple
12 REPLIES 12
ALCS
Regular Advisor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Note that the system is RP3440 (A7137A) it looks like the system ID has changed for an unknown reason.
Keep it simple
Sandman!
Honored Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Your best bet would be to open a support call with HP and let them handle it.
Torsten.
Acclaimed Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Common parts between different systems are always downgraded - by replacing the board you have the "smaller" board. In theory the firmware will handle this, but you can also run some commands to fix this.
No general advise - too complicated, too many side affects.
Ask the support!

Point to start:
run EFI shell
do "sysmode service"
do "sysset"
post result!

Hope this helps!
Regards
Torsten.

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mits
Respected Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

RP34x0 is the PA server and do not use EFI commands. You should be able to set the correc system ID with the BCH command "ser init". This is documented in the service guide. http://docs.hp.com/en/A7137-96008/ch06s20.html

If you have used this command once and have set some wrong value, you need to call HP to get their help. The command ss_update is not the customer tool. No one can provide you the password other than HP engineers.
Torsten.
Acclaimed Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Sorry, I was wrong.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

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MikeL_4
Super Advisor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

The rp3410 only allows 2 slots to be used, was the card installed set for rp3410 or rp3440 server ??? in which case HP will have to change the model code.
ALCS
Regular Advisor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Thank you all for your support.

The problem appeared after repacing the base unit of the RP3440, I beleive this base unit is the same as for the RP3410 (can any one confirm?)
and it is set for 3410 for this reason it does not let me add any card in slot3 & slot4

Regards,
Farid

Keep it simple
mits
Respected Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

I am not sure what "base unit" is. You wrote "We replaced the system board" in the first log. So the answer is YES. Both models use the same system board for repair. If you used some existing rp3410 server system board for rp3440 repair, there is no way you can use the slot 3 and 4 other than you order the upgrade product. If you received the board from HP, you should be able to use BCH command "ser init". If not, I suggest you will call HP support center.
ALCS
Regular Advisor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

We actually claimed a new system board from hp.
in all case I will open a case since system is under support.
what I actually need is the ss_update password (lockword is now: Zbaed7fdc)

Regards,
Farid
Keep it simple
Denver Osborn
Honored Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

HP won't be able to provide you with the password when you run ss_update. Only authorized hp personnel should have access to it.

We had a similar problem with the idnumber not being set on a few rp7420 boxes. We ran into the same issue with getting a lockword and needing to supply a password. The generated lockword times out after a min. A new lockword would be generated the next time you run the command. An HPCE should come out and perform the task.

You'll have to contact HP to get it resolved. Good luck with it too, seems like it's a pain to get the right resource at HP on the 1st attempt.

-denver
Torsten.
Acclaimed Contributor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Problem solved already?

If not, do this steps (for a brand new spare system board without valid settings):

1) Boot the system to BCH
2) go to service menu
3) type "init"
4) enter model and serial number
5) type "upgrade"
6) input the key certificate written on the chassis label in the front
7) reset the system

Check all values before confirm! This is your one and only try!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
ALCS
Regular Advisor

Re: RP3440 - Unsupported Card in PCI slot 3 & 4

Hi,

Problem was solved by the ss_update
RP3410 > rp3440
password was provided by hp
PCI Slots 3 and 4 became active.

Thanks
Farid
Keep it simple