RP3440 errors

[Eric Firkey]

I just received an RP3440 A7137A server with one 800Mhz Dual Core PA8800 CPU and 4 x 2gb memory. I am getting a red light on the front display when turned on. When I go to the Service Logs I see cpu mismatch errors and sometimes a memory error. Are my errors because I need a second dual core CPU in the system? Also, I see an entry in the memory fault table in the attached file with the entry 2048mb active-sbe. Is this a defective stick of memory. Attached is the printout I saved from the RP3440 BCH.

Also, I get an error when I run "search" from the BCH "main" menu to look for bootable devices. It shows the DVD rom and the disk drive but then I get a lot of cryptic information and it tries to reboot only to tell me I have a CPU mismatch problem. This is also in the attached file.

Can you please give me some insight into this issue? Thank you.

[Denver Osborn]

Read this thread, it may help.
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1284400

[cnb]

>Can you please give me some insight into this issue?

OK:

1) Replace suspect dimm in 1/b (rp3440 use quad sets)
2) Go to CM> and post ps, ss, 'df -nc -all' & sysrev results
3) clear the logs SL > C
4) at BCH do SEA IPL to search for bootable devices and post results

After you get the system stabilized, you might want to run (or download and burn a copy of) ODE and test the rest of the system.

http://docs.hp.com/en/diag/ode/ode_over.htm#ode_on_ipf



Rgds,

[Michael Steele_2]

Note: That attachement is for Itanium family and this is a Pa Risc family. (* RP v. RX *)

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00323963&prodTypeId=15351&prodSeriesId=322811

I read that as having 2 cpus.

I see the error for DIMM in slot 1b.

I thought these event logs were supposed to overwrite? I've never see GSP logs full like that.

[cnb]

Egads...my mistake:

s/b:

http://docs.hp.com/en/diag/ode/ode_over.htm#ode_on_pa_risc

Rgds,

[Torsten.]

Run from BCH

> in all

and from MP

MP:CM> df

Post results!

[Eric Firkey]

as soon as I get the new piece of memory I will run these tests and post. Thank you.

[Eric Firkey]

Attached is an output file with the results of all the commands both of you asked me to run. The results are towards the bottom half of the file.

[Michael Steele_2]

Hi:

So you have a problem with your 2nd CPU - Could the first be PA Risc and the 2nd IA64?


PROCESSOR INFORMATION

HVERSION SVERSION Processor
Processor Speed Model Model/Op CVERSION State
--------- -------- -------- -------- -------- -------------
0 800 MHz 0x0895 0x0491 3.1 Active
1 800 MHz 0x0895 0x0491 3.1 Idle

###############################
System Processor Status:
Monarch Processor: 0
Processor Module 0: Installed and Configured
Processor Module 1: Not Installed
#############################
PA8800
Electronic Signature : 04023F7431522446

FEATURES DATA
IA-32 Proc Core Feature Flags: 00040040
IA-64 Proc Core Feature Flags: 0000000000000000
Package Fe

[Torsten.]

I agree, one of the modules really looks strange.