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тАО10-07-2009 05:19 PM
тАО10-07-2009 05:19 PM
RP7410 HPMC errors
We had an RP7410 crash yesterday. Server seems to be running fine after reboot. We have a tombstone file and was wondering if anyone could tell us what the problem might be. Any help would be appreciated. I have attached the tombstone file. I can post the logs from the MP as well.
3 REPLIES 3
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тАО10-08-2009 01:29 PM
тАО10-08-2009 01:29 PM
Re: RP7410 HPMC errors
hi,
Its difficult to read the tombstones, like that without the tools that hp have.
you/we may get a bit more useful info from the last MP error logs and the system probably generated a crashdump file in /var/adm/crash
If it has you may be able to run the crash tools against this file/dump
Andy
Its difficult to read the tombstones, like that without the tools that hp have.
you/we may get a bit more useful info from the last MP error logs and the system probably generated a crashdump file in /var/adm/crash
If it has you may be able to run the crash tools against this file/dump
Andy
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тАО10-08-2009 06:31 PM
тАО10-08-2009 06:31 PM
Re: RP7410 HPMC errors
Thanks for the reply. I have attached the MP logs from the HPMC. It looks like Cell 1 had an issue first so that is suspect to me. Everything has been running fine for 2 days now. We don't have maint. on this box and have some extra parts so we would like to repair it ourselves if possible. Thanks for any help
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тАО10-11-2009 08:02 PM
тАО10-11-2009 08:02 PM
Re: RP7410 HPMC errors
Hi
The first thing you refer to in the ts99 file is the timestamp.
Timestamp = 07:00:10 GMT Oct 07 2009
Since you posted this on the 8th I'd say you had a legit HPMC.
The 2nd thing your looking for are messages like this:
CPU Information = 71d5d7Cell: 0 CPU: 0
CPU is present and not deconfigured.
Your CPUs are fine.
Next in line is the Memory
Memory Errorlog Information Cell 0x00
DNA MPD Block
Timestamp = 07:00:16 GMT Oct 07 2009
IPD C2C OV RQ RS ESTAT A C D corr unc fe cw ns acc
--- --- -- -- -- --------------- - - - ---- --- -- -- -- ---
X X ERR_ERROR X
And I'll need help with this. Perhaps another forum members knows if this is a legit DIMM problem with Cell 0?
248 PDC 0,1,2 *12 PDH_HWSM4_ALREADY_LOCKED 10/07/2009 06:07:47
Log Entry 248: 10/07/2009 06:07:47
Alert Level 12: Software failure; Keyword: PDH_HWSM4_ALREADY_LOCKED
Cell PDH firmware 0 evntDet 0; Status: 0
Logged by system firmware 0 during subActivity 9
Cell board location: cabinet 0 cell 1
0x200067c03f000090 0x00ffff01ffffff94
0x58006f0000000090 0x00006d090706072f
###############################
Well, its obvious you've had an HPMC and you'll have to contact HP for assitance. My best guess, DIMM in cell 0.
Note: You should be getting events logged by EMS in /etc/opt/resmon/logs/
Review the logs here and paste in the data.
Also, paste in /etc/shutdownlog and review syslog.log for events.
The first thing you refer to in the ts99 file is the timestamp.
Timestamp = 07:00:10 GMT Oct 07 2009
Since you posted this on the 8th I'd say you had a legit HPMC.
The 2nd thing your looking for are messages like this:
CPU Information = 71d5d7Cell: 0 CPU: 0
CPU is present and not deconfigured.
Your CPUs are fine.
Next in line is the Memory
Memory Errorlog Information Cell 0x00
DNA MPD Block
Timestamp = 07:00:16 GMT Oct 07 2009
IPD C2C OV RQ RS ESTAT A C D corr unc fe cw ns acc
--- --- -- -- -- --------------- - - - ---- --- -- -- -- ---
X X ERR_ERROR X
And I'll need help with this. Perhaps another forum members knows if this is a legit DIMM problem with Cell 0?
248 PDC 0,1,2 *12 PDH_HWSM4_ALREADY_LOCKED 10/07/2009 06:07:47
Log Entry 248: 10/07/2009 06:07:47
Alert Level 12: Software failure; Keyword: PDH_HWSM4_ALREADY_LOCKED
Cell PDH firmware 0 evntDet 0; Status: 0
Logged by system firmware 0 during subActivity 9
Cell board location: cabinet 0 cell 1
0x200067c03f000090 0x00ffff01ffffff94
0x58006f0000000090 0x00006d090706072f
###############################
Well, its obvious you've had an HPMC and you'll have to contact HP for assitance. My best guess, DIMM in cell 0.
Note: You should be getting events logged by EMS in /etc/opt/resmon/logs/
Review the logs here and paste in the data.
Also, paste in /etc/shutdownlog and review syslog.log for events.
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