HPE 9000 and HPE e3000 Servers
cancel
Showing results for 
Search instead for 
Did you mean: 

SOURCE: 8 = I/O

 
eduardo bolo
Occasional Advisor

SOURCE: 8 = I/O

Cannot continue booting and getting the same error, please help me to analyze this problem


Service Processor login: Admin
Service Processor password:




Hewlett-Packard Guardian Service Processor


9000/800/N4000-55 System Name: n4000


*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: n4000
DATE: 04/24/2010 TIME: 03:37:47
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 8 = I/O
SOURCE DETAIL: 3 = local bus adapter SOURCE ID: FF
PROBLEM DETAIL: 3 = function failure

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x2000306383FF2104 000202FF FF0BFF83 - type 4 = Physical Location
0x5800386383FF2104 00006E03 1803252F - type 11 = Timestamp 04/24/2010 03:37:47
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: n4000
DATE: 04/24/2010 TIME: 03:37:47
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 8 = I/O
SOURCE DETAIL: 3 = local bus adapter SOURCE ID: FF
PROBLEM DETAIL: 3 = function failure

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x2000306383FF2104 000202FF FF0BFF83 - type 4 = Physical Location
0x5800386383FF2104 00006E03 1803252F - type 11 = Timestamp 04/24/2010 03:37:47
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: n4000
DATE: 04/24/2010 TIME: 03:37:47
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 8 = I/O
SOURCE DETAIL: 3 = local bus adapter SOURCE ID: FF
PROBLEM DETAIL: 3 = function failure

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x2000306383FF2114 000202FF FF0BFF83 - type 4 = Physical Location
0x5800386383FF2114 00006E03 1803252F - type 11 = Timestamp 04/24/2010 03:37:47
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: n4000
DATE: 04/24/2010 TIME: 03:37:55
ALERT LEVEL: 3 = System blocked waiting for operator input

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0xF8E030301100E000 00000000 0000E000 - type 31 = legacy PA HEX chassis-code
0x58E038301100E000 00006E03 18032537 - type 11 = Timestamp 04/24/2010 03:37:55
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:
4 REPLIES 4
TTr
Honored Contributor

Re: SOURCE: 8 = I/O

It looks like an error is coming from the i/o sybsystem. If you hit "a" to acknowledge the error does it continue and boot up? It may complete booting and have i/o errors or most likely it will start loading the OS and crash.

If you have i/o cards installed, pull them out to see if one of them might be causing this. Otherwise the error is probably deep in the system board and your have a serious hardware issue.
Robert_Jewell
Honored Contributor

Re: SOURCE: 8 = I/O

You can try to access the VFP from the GSP> prompt. If the system is halting during POST this may help determine where.

If POST is completing, try to access the console as suggested. Can you acknowledge the alerts and get the BCH Main Menu?

You can also review the console logs (CL command) to see if anything is being shown on the console that these alerts are hiding.

-Bob
----------------
Was this helpful? Like this post by giving me a thumbs up below!
cnb
Honored Contributor

Re: SOURCE: 8 = I/O

Agreed. You have an I/O adapter failure in one of the LBA I/O slots.

As stated above you can try to pull/isolate all PCI controllers until the issue is resolved. If the system crashed and you can get it back up, look in the Chassis Code error log(s) (cclogview or STM logtool) for more information.

Rgds,
cnb
Honored Contributor

Re: SOURCE: 8 = I/O

Hi (again)...

Maybe take some time to assign?
"I have assigned points to 3 of 28 responses to my questions. "

http://forums11.itrc.hp.com/service/forums/pageList.do?userId=WW26451&listType=unassigned&forumId=1

Rgds,

-cnb