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тАО01-19-2003 10:41 PM
тАО01-19-2003 10:41 PM
Server down! GSP message: "System Hang detected via timer popping"
Yesterday, my RP5430 went down by itself and the GSP showed the following error message on the server console:
============================================================
System Alert
Reason for alert
source: 1 = processor
Source detail: 1 = processor guard Sourceid = 0
Problem Detail: 4 = timeout
ALERT LEVEL: 13 = System Hang detected via timer popping.
SOURCE: 1=processor general
LEDs:
RUN: OFF
Attention: OFF
Fault: OFF
Remote: OFF
Power: Flash
System power is OFF.
============================================================
Also,
- /var/adm/syslog/syslog.log does not indicate any errors!
- There are also no "crash dumps" in /var/adm/crash
- /var/adm/shutdownlog does not indicate any shutdown
How do i proceed in the troubleshooting? What could be the real cause?
Thank you in advance for your replies.
Best Regards
Yogeeraj
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тАО01-19-2003 10:49 PM
тАО01-19-2003 10:49 PM
Re: Server down! GSP message: "System Hang detected via timer popping"
Look like power has been disrupted, so the machine went down. when the power supply resumed power LED started flashing.
could you try to boot the machine and let's know
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тАО01-19-2003 10:56 PM
тАО01-19-2003 10:56 PM
Re: Server down! GSP message: "System Hang detected via timer popping"
Can you please check the GSP logs.
this could also result in a processor problem.
check the other logs of the GSP and revert
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тАО01-20-2003 12:15 AM
тАО01-20-2003 12:15 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
Eugeny
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тАО01-20-2003 12:53 AM
тАО01-20-2003 12:53 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
Additional info:
================
1. there was no power-cut.
2. GSP log
============================================================
Log Entry # 1:
SYSTEM NAME : SLX1
DATE : 01/19/2003 TIME:09:02:12
ALERT LEVEL : 13 = SYSTEM HANG DETECTED VIA TIMER POPPING
SOURCE : 1 = PROCESSOR
SOURCE DETAIL: 1 = PROCESSOR GENERAL SOURCE ID = 0
PROBLEM DETAIL : 4 = TIMEOUT
CALLER ACTIVITY : F =DISPLAY_ACTIVITY () UPDATE STATUS=0
CALLER SUBACTIVITY:00 = IMPLEMENTATION DEPENDENT
REPORTING ENTITY TYPE : E = HP-UX REPORTING = ENTITY ID : 00
0x78E000D41100F000 00000003 00000000 TYPE 15 = ACTIVITY LEVEL / TIMEOUT
0x58E008D41100F000 00006700 1309020C TYPE 11 = TIMESTAMP 01/19/2003 09:02:12
===========================================================
thank you for your reply.
Regards
Yogeeraj
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тАО01-20-2003 12:59 AM
тАО01-20-2003 12:59 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
Get in touch with HP its an CPU problem.
I too got this error once on a A500 server which finally was detected as a CPU problem.
Cheers
Rajeev
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тАО01-20-2003 02:29 AM
тАО01-20-2003 02:29 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
how can you conclude this is an CPU problem?
Does the GSP message contain sufficient information that confirms that?
thank you for a reply.
Best Regards
Yogeeraj
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тАО01-20-2003 02:52 AM
тАО01-20-2003 02:52 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
Also do check the firmware version on the machine.
echo "selclass qualifier cpu;info;wait;infolog"|cstm > /tmp/firmware
Revert
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тАО01-20-2003 03:02 AM
тАО01-20-2003 03:02 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
uploading the output from:
echo "selclass qualifier cpu;info;wait;infolog"|cstm > /tmp/firmware
Regards
Yogeeraj
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тАО01-20-2003 03:33 AM
тАО01-20-2003 03:33 AM
Re: Server down! GSP message: "System Hang detected via timer popping"
What does ???ALERT LEVEL: 13 = System Hang detected via timer popping.??? mean?
All what we can say is that the Operating System hung. The next step, after this message occurs, is to perform a transfer of control (TOC) and analyze the dump file. Anything else is wild guessing
You are able to configure your system for an automatic restart. Any time an alert level 13 occurs, it will TOC it self without manual interaction