Server down! GSP message: "System Hang detected via timer popping"

[G. Vrijhoeven]

Hi,

We had the same error message. IS you GSP CLAIMED when you perform an ioscan?

Gideon

[Ron Thompson]

We have had this same problem on several of our systems. It has always been repaired by having the platform monitor board replaced. Other indications are a GSP error log of a fan not working when they are all working and crashes that keep hapening. Sometimes you can not get the system to boot until you physically remove the power connection from the machine and then plug it back in.

[Jeff Schussele]

Hi Vrijhoeven,

That has to be an all-time record for length of post.
Somebody call Guinness!!!

Cheers my friend,
Jeff

[Tobias Hartlieb]

Hi Yogeeraj,

I don't know why you assigned Vrijhoeven only 0 points for his (lengthy) response, because he was actually dead right:

Update the GSP FW will prevent the system from having this Problem again. It is likely caused by a busy I2C bus (you can check the I2C bus, btw, from GSP>XD ...). GSP FW since Version B.02.17 has fixed it.
It might help to update OnlineDiagnostic, too!
Diagnostic uses this I2C bus as well. Have a Diagnostic version > A.30.00 (start screen of 'cstm' will have revision).

For most recent GSP Version B.02.20 (just out), check:
http://itrc.hp.com
=> individual patches
=> Firmware
=> Search PF_CCANGSPB0220

Note:
Patch Dependencies:
s800: 11.00: PHNE_27393 PHCO_27370
s800: 11.11: PHNE_26326 PHCO_27243

...and the Warning:
If the currently installed firmware is older than B.02.15 then updating to GSP firmware revision B.02.20 requires updating to B.02.15 first.



For OnlineDiag, look at
http://www.software.hp.com/cgi-bin/swdepot_parser.cgi/cgi/displayProductInfo.pl?productNumber=B6191AAE


Regards.

Tobias

[Yogeeraj_1]

hi,

[sorry for Vrijhoeven, i rekon it should have been a 7 instead! unfortunately this cannot be rolled back...]

Again, thank you all for these precious inputs.

we really appreciate.

best regards
Yogeeraj

[robert dodd_2]

Hi All


Ive attended lots of servers with system popping errors - hpux has hung normally. What I am concerned about is that the power light flashes.

If you enter the GSP and type PS this will give you the state of the 2 or three attached power supplies, and the internal fans.

Sometimes the platform monitor can show false errors, and has to be replaced

[Steven E. Protter]

I had this problem, brought out hardware, replaced the GSP card.

It kept happening.

What the real problem was a little hub I had on lan0 for the three L2000 boxes was going haywire. It was getting faults any time you plugged the NIC card in from the box that was having the errors.

Got rid of the hub, put in a hand me down Cisco Router with all the ports set 100 BaseT Full Duplex Manual(explicit)

The problem went away.

SEP

[Marc Dijkstra]

Hi Deg!

Have you had this resolved???? I have seen this MANY times on the "L" version of the RP's and I have resolved most of them with a FW upgrade.

Please could you give me the FW version of the GSP? In the GSP go to the help menu (HE) and you will see the following:

GSP> he


HE

==== GSP Help ============================================(Administrator)===
Hardware Revision 8 Firmware Revision A.01.10 May 24 2001,11:05:55

GSP Help System

Enter a command at the help prompt:
OVerview : Launch the help overview
LIst : Show the list of GSP commands
: Enter the command name for help on individual command
TOPics : Show all GSP Help topics and commands
HElp : Display this screen
Q : Quit help
====


Please send me this output....

MND

[Yogeeraj_1]

hi marc,

thank you for your input and sorry for this late reply. In fact, till now we did not get that problem again (fingers-crossed).


Anyway, below the details about what you asked:

==============================================
SLX1:>

Leaving Console Mode - you may lose write access.
When Console Mode returns, type ^Ecf to get console write access.

GSP Host Name: SLX1
GSP> he


HE

==== GSP Help ============================================(Administrator)===
Hardware Revision N0 Firmware Revision B.02.07 Oct 17 2001,14:49:35

GSP Help System

Enter a command at the help prompt:
OVerview : Launch the help overview
LIst : Show the list of GSP commands
: Enter the command name for help on individual command
TOPics : Show all GSP Help topics and commands
HElp : Display this screen
Q : Quit help
====
GSP HELP:
==============================================

[Hey, the lan console works! and it's Magic! :) ]

Best Regards
Yogeeraj