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Support options

 
Lacrosse
Regular Advisor

Support options

HP has some new support bundles out it looks like HA109A3 replaces the old H4403A same day (M-F 8-5) support? I am being told that HA109A3 is actually 13x5....my understanding was 13x5 was only offered on hardware support. Hope that's not to confusing...appreciate the help!!!
1 REPLY 1
James Anker
Valued Contributor

Re: Support options

Hookemhorns,

Your not the only one thats confused let me assure you, here's a breakdown for you of the new support options (Also knows as Purple CATS within HP)

HA109A1 = OS3 8am to 6pm Mon to Fri 1yr
HA109A3 = 3Y3 8am to 6pm Mon to Fri 3yr

HA110A1 = 0S6 24 x 7 x 365 1 yr
HA110A3 = 3Y6 24 x 7 x 365 3 yr

Let me know if you need the mission critical ones and I will post.

Cheers

Jim