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System Alert on bootup

 
Sally Devine
Frequent Advisor

System Alert on bootup

Hello all,

When I boot this A400, I get the following SYSTEM ALERT. This happens before the OS even loads. I have no idea what it is telling me and I am hoping someone here might be able to decipher it.

Thanks,

ALERT LEVEL 6 = Boot possible, pending failure

REASON FOR ALERT
SOURCE: 8 = I/O
SOURCE DETAIL: 3 = local bus adapter
PROBLEM DETAIL: 6 configuration error

0x2000006683FF2164 000000FF FF01FF83 - type 4 = physical location

0x5800086683FF2164 00006601 1A170D19 = type 11 timestamp

CALLER ACTIVITY: 2 = config STATUS = 4
CALLER SUBACTIVITY: 16 = implementation dependant
REPORTING ENTITY TYPE: 0 = system firmware
14 REPLIES 14
harry d brown jr
Honored Contributor

Re: System Alert on bootup

Sally,

Did you make any hardware changes?

live free or die
harry
Live Free or Die
Sally Devine
Frequent Advisor

Re: System Alert on bootup

No, I didn't...and the client says he didn't do anything but change it IP address. Is there something in that error that would point to a hardware address? There seem to be those two addresses but I have no idea how to tell from them where they are in the system.

Sally
Krishna Prasad
Trusted Contributor

Re: System Alert on bootup

My first guess would a bad interface or boot disk hence the I/O error.
Positive Results requires Positive Thinking
Sally Devine
Frequent Advisor

Re: System Alert on bootup

I did forget to mention that the system does boot up and there are no noticeable problems. However, the boot disk is mirrored so perhaps it could be one of the disks. Is there a way to tell what piece of hardware it is from the addresses?

Thank you,
Sally
Sanjay_6
Honored Contributor

Re: System Alert on bootup

Hi SAlly,

The alert being displyed on the console is coming from the GSP. You can view the complete log in the GSP. Go to GSP console and type CL to check the console log. You can modify the alert level notification on the console by typing AC at the GSP prompt.

Hope this helps.

Regds
Sally Devine
Frequent Advisor

Re: System Alert on bootup

Yes I did get the error from the GSP logs. But I still have to figure out why I get the error at all and where it is coming from.

Thanks,
Krishna Prasad
Trusted Contributor

Re: System Alert on bootup

Your best bet might be to open a hardware call with HP support. They will have all the gsp codes available to them and will be able to quickly identfy the problem. ( At least quicker then me.)
Positive Results requires Positive Thinking
Patrick Wessel
Honored Contributor

Re: System Alert on bootup

Sally,
To give you an idea what happened: One of your lower bus adaptors bit the dust. (or you have 11i installed and switched it off)
You better contact your HW support
There is no good troubleshooting with bad data
Sally Devine
Frequent Advisor

Re: System Alert on bootup

Patrick,

I do have 11i installed. How would it have been switched off?

Thank you,
Sally
Patrick Wessel
Honored Contributor

Re: System Alert on bootup

Sally,
rad is the command to switch slots on or off. Check the man page on how to use it
There is no good troubleshooting with bad data

Re: System Alert on bootup

The 2164 is definitely an I/O error. The address 1FF83 means that the failure is on PCI slot 1. Try reseating/cleaning the PCI card. If that doesn't work and you know that the PCI card loaded in the slot is good, then you probably have a defective system board.
theman
Christopher Koch_1
Occasional Visitor

Re: System Alert on bootup

Just wanted to post in case others encounter this. I had the exact same error. Open the box and re-seat the PCI card cage, in my case that corrected the issue.
aliasgar
Valued Contributor

Re: System Alert on bootup

Hi Sally,

Can u post the output of gsp logs.


Thanks/Regards,
Aliasgar.
aliasgar
aliasgar
Valued Contributor

Re: System Alert on bootup

Hello sally,

try removing the card loacted in pci slot 1 nd than boot the server if it comes up ,this acrd is cauing the problem,if it doesn't gets solved replace the system card and hopefully the problem should get solved.


Thanks/Regards,
Aliasgar.

aliasgar