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System hand detected via timer popping

 
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Brett_50
Occasional Advisor

System hand detected via timer popping

I have and rp2400, a few weeks ago the system froze up and the only thing we could do to get it back up again was to turn the power off and then back on. It has been running fine since. this is the error message that the gsp gave me.


Date: 4/19/05 Time: 4:21:02 AM
ALERT LEVEL: 13 = System hang detected via timer popping

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 4 = timeout

0x78E000D41100F000 00000003 00000004 - type 15 = Activity Level/Timeout
0x58E008D41100F000 00006904 13041502 - type 11 = Timestamp 4/19/2005 04:21:02


Do I need to update the firmware on the gsp, or is this a hardware issue?
2 REPLIES 2
Robert-Jan Goossens_1
Honored Contributor
Solution

Re: System hand detected via timer popping

Hi Brett,

Alert level 13 itself indicates GSP detected a system hang (System heart beat
timeout) and you can analyze TOC crash dump to determine the cause of system
hang if you need.

For the vast majority of cases, that error is a "bogus" error, although it can
be somewhat corrected by the latest GSP firmware and latest diagnostics.

http://www4.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000072401028

Let me no if you need more info about the latest diagnostics and firmware.

Regards,
Robert-Jan
Brett_50
Occasional Advisor

Re: System hand detected via timer popping

I updated the GSP firmware and did some OS patch updates. This resolve issue