HPE 9000 and HPE e3000 Servers
cancel
Showing results for 
Search instead for 
Did you mean: 

System power off during firmware updation

 
shabash
Frequent Advisor

System power off during firmware updation

last day i was updating the MP firmware of rp3440 system and while updating the power is interrupted and system goes off.
when i power on the server machine it starts but mp not accessible,lan ip was not previously set but os was installed on the system.

Now VGA port is by default on disable state how can access the mp?wht are the possible ways to troubleshoot the problem.

13 REPLIES 13
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

Hi,

check the status of the MP LEDs:

http://docs.hp.com/en/A7137-96008/ch01s03.html#d0e2258

Figure 1-16 iLO MP Card LAN LEDs

Table 1-15 iLO MP Card LAN LEDs

http://docs.hp.com/en/A7137-96008/ch01s03.html#i1021563

If the self test never ends or no LED is on you have killed the MP.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
shabash
Frequent Advisor

Re: System power off during firmware updation

The MP port LED is green,whenever connect to NOTEBOOK with crosscable or in switch MP LAN port is Green.

But i am unable to access nothing displayed.
How i troubleshoot more regarding this problem.
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

Did you try to connect your PC via a null modem cable (serial)?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Tim Nelson
Honored Contributor

Re: System power off during firmware updation

As Torsten stated a null-modem cable will be needed to gain access if you can.

Power failure during a EEPROM burn typically will render things un-usable and require a call to HP in order to replace the MP.

but, if you have free time, see if you can connect and see if there is enough brains left to reflash.

http://docs.hp.com/en/5991-6006/5991-6006.pdf

Asim_5
Frequent Advisor

Re: System power off during firmware updation

The LED status is green,it also connects with arp -s but wont ping or display with null modem cable.
Now regarding the document everything i tried nothing displayed.
One mp reset is remaining and how it works kindly some one help................
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

Ping with null modem cable? unlikely ...

Just to verify - did you check the MP port or the core LAN port?

See

http://docs.hp.com/en/A7137-96008/ch01s03.html#i1021437


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
shabash
Frequent Advisor

Re: System power off during firmware updation

Now i see the LED status for MP lAN

There are four LEDs
1.self test(OFF)
2.10BT (ON Green)
3.100BT (OFF)
4.standby power (OFF)

Now if its dead then tell me which specific part i have to request or wht else i can do for this?should i replace the whole board or Just mp lan card,

Anyone recommend which part number?
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

The MP is a single card - it is not integrated into the system board.

Anyway, green lights are good ;-)

Check again, if you can get serial access, see

http://docs.hp.com/en/A7137-96008/ch03s06.html#babdbdag

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
shabash
Frequent Advisor

Re: System power off during firmware updation

Light is green but how can i see the MP display i cannot see anything the connection through serial not connecting i have tried with 3 diffrent Notebooks :-()

Now what can i doooo.............
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

Try this (taken from a similar system rp3440):

#stty +queryGSP < /dev/GSPdiag1
GSP is functional.


Did you already try to reset the MP again?

(by pressing the reset button on the MP / by removing the power cords)

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
shabash
Frequent Advisor

Re: System power off during firmware updation

Before i had reset the mp but it wont displayed any thing.Now the command you have mentioned where do i try that one?
Torsten.
Acclaimed Contributor

Re: System power off during firmware updation

Sorry, this command has to run on hp-ux.
Is the system running (it would even without the MP - console should be on the serial port 1, if not on MP).

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
shabash
Frequent Advisor

Re: System power off during firmware updation

The os is installed and not sure that its running or not coz lan ip is not accessible.
Now what other step should i take to get atleast display for the system