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тАО11-10-2004 02:57 AM
тАО11-10-2004 02:57 AM
Thx
Robert.Lott
edited to comply with ITRC guidelines
Solved! Go to Solution.
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тАО11-10-2004 03:11 AM
тАО11-10-2004 03:11 AM
Re: System took an unexpected Reboot See Error log below:
Regards,
Fred
"Reality is just a point of view." (P. K. D.)
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тАО11-10-2004 05:22 AM
тАО11-10-2004 05:22 AM
Re: System took an unexpected Reboot See Error log below:
Alert Level: 12 = Software failure
indicate that the machine panic'ed. HP-UX hit a serious enough error condition that made the machine go down. Panics should result in a memory dump collected to /var/adm/crash/ that HP can analyze.
Also try the GSP "CL" command to review the console log. See if details from the actual panic were captured there.
Panics could mean:
- software bug: need a patch
- hardware /firmware problem: need service
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тАО11-10-2004 05:31 AM
тАО11-10-2004 05:31 AM
Re: System took an unexpected Reboot See Error log below:
Take a look at the file /etc/shutdownlog upon reboot and /var/adm/crash and see if you have a dump .
If so you need to process the dump using the instuctions for Q4.
After that open an HP support case and they will be able to assist you.
Oz
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тАО11-10-2004 08:53 AM
тАО11-10-2004 08:53 AM
Solutionyou should do at least two things:
1) install current L2000 firmware.
The firmware is available from ITRC as patches
PF_CRHW4428 HP 9000 rp5400 (L1000) and rp5450 (L2000) firmware 44.28
or
PHSS_31800 s700_800 11.00 rp5400 (L1000) and rp5450 (L2000) 44.28 PDC
or
PHSS_31801 s700_800 11.11 rp5400 (L1000) and rp5450 (L2000) 44.28 PDC
2) install current Online Diagnostics. It is available from from:
http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE
and patch for Online Diagnostics subsystem:
PHSS_30890 s700_800 11.00 Support Tool Manager Mar 2004 Patch
or
PHSS_31986 11.11 Support Tool Manager Jun 2004 Patch
Regards,
Zygmunt
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тАО11-11-2004 02:32 AM
тАО11-11-2004 02:32 AM
Re: System took an unexpected Reboot See Error log below:
# PHSS_29563 1.0 Support Tool Manager Sep 2003 Patch
PHSS_29563.STM-SHLIBS 1.0 HPUX Support Tools Manager Share Libraries
PHSS_29563.STM-UUT-RUN 1.0 HPUX Support Tools Manager Unit Under Test Runtime
Again, thanks and looking forward to working with you in the future...
Robert Lott
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тАО11-11-2004 04:53 AM
тАО11-11-2004 04:53 AM
Re: System took an unexpected Reboot See Error log below:
and PHSS_29563 1.0 Support Tool Manager Sep 2003 Patch.
You should first upgrade base product to version June 2004.
You can download it from:
http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE
Next you should install patch
PHSS_31986 11.11 Support Tool Manager Jun 2004 Patch
Regards,
Zygmunt