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System took an unexpected Reboot See Error log below:

 
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System took an unexpected Reboot See Error log below:

I have attached the error log can anyone tell me what might be wrong with my HP-APP-HP L2000 SERVER.
Thx
Robert.Lott
edited to comply with ITRC guidelines
6 REPLIES 6
Fred Ruffet
Honored Contributor

Re: System took an unexpected Reboot See Error log below:

You should open a case at HP support.

Regards,

Fred
--

"Reality is just a point of view." (P. K. D.)
Scot Bean
Honored Contributor

Re: System took an unexpected Reboot See Error log below:

The 2 entries with

Alert Level: 12 = Software failure

indicate that the machine panic'ed. HP-UX hit a serious enough error condition that made the machine go down. Panics should result in a memory dump collected to /var/adm/crash/ that HP can analyze.

Also try the GSP "CL" command to review the console log. See if details from the actual panic were captured there.

Panics could mean:
- software bug: need a patch
- hardware /firmware problem: need service
Kent Ostby
Honored Contributor

Re: System took an unexpected Reboot See Error log below:

The Alert Level 12 message probably indicates a software panic.

Take a look at the file /etc/shutdownlog upon reboot and /var/adm/crash and see if you have a dump .

If so you need to process the dump using the instuctions for Q4.

After that open an HP support case and they will be able to assist you.

Oz
"Well, actually, she is a rocket scientist" -- Steve Martin in "Roxanne"
Zygmunt Krawczyk
Honored Contributor
Solution

Re: System took an unexpected Reboot See Error log below:

Hi Robert,

you should do at least two things:

1) install current L2000 firmware.
The firmware is available from ITRC as patches
PF_CRHW4428 HP 9000 rp5400 (L1000) and rp5450 (L2000) firmware 44.28
or
PHSS_31800 s700_800 11.00 rp5400 (L1000) and rp5450 (L2000) 44.28 PDC
or
PHSS_31801 s700_800 11.11 rp5400 (L1000) and rp5450 (L2000) 44.28 PDC

2) install current Online Diagnostics. It is available from from:
http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE
and patch for Online Diagnostics subsystem:
PHSS_30890 s700_800 11.00 Support Tool Manager Mar 2004 Patch
or
PHSS_31986 11.11 Support Tool Manager Jun 2004 Patch

Regards,
Zygmunt

Re: System took an unexpected Reboot See Error log below:

Thx, all and thank you Zygmunt Krawczyk I found out my current PDC firmware level is 44.11 and the latest patch available is 44.28. Will upgrade this and Support Tool Manager to PHSS_31986 11.11 it's now currently at: See below
# PHSS_29563 1.0 Support Tool Manager Sep 2003 Patch
PHSS_29563.STM-SHLIBS 1.0 HPUX Support Tools Manager Share Libraries
PHSS_29563.STM-UUT-RUN 1.0 HPUX Support Tools Manager Unit Under Test Runtime

Again, thanks and looking forward to working with you in the future...
Robert Lott
Zygmunt Krawczyk
Honored Contributor

Re: System took an unexpected Reboot See Error log below:

It seems you have installed Support Tools Manager September 2003
and PHSS_29563 1.0 Support Tool Manager Sep 2003 Patch.
You should first upgrade base product to version June 2004.
You can download it from:
http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE
Next you should install patch
PHSS_31986 11.11 Support Tool Manager Jun 2004 Patch

Regards,
Zygmunt