Troubleshooting CPU

[Ferdi Castro]

Hi,
I have a problem with 2 CPUs in the machine which was working before. Please see below



CPU Information:
Number of CPUs in the system = 8

CPU Map
cpu -------------------------------------------------
num |00|01|02|03|04|05|06|07|08|09|10|11|12|13|14|15|
-------------------------------------------------
state| M| a| a| a| d| d| a| a| | | | | | | | |
-------------------------------------------------
c - Configured (CPU powered on)
d - De-configured (CPU powered off)
a - Active (configured and processes running)


CPU 4/5 has deconfigured state.

I already rebooted the machine and still the same state.

Is there anyway I can reinitialize it ?

Thanks in advance. Any things I need to check

[Torsten.]

It would be nice to know what system you have. You should investigate the reason why the CPUs are deconfigured. Have a look into the logs (MP/GSP and diagnostics).
Not enough information to help you further.

[JASH_2]

Ferdi,

It could be that a temporary license was applied to the server to utilize ICOD (instant capacity on demand), which has now lapsed and should have been upgraded. Also there is an icod daemon that needs to run too.

May not have anything to do with this, but it might be worth checking.

Regards,

JASH

[Ferdi Castro]

Thanks guys for you reply.
I am using rp4440 9000/800 server. I'll try to switch CPU2 and CPU3 modules to further isolate if the problem is the module or the slot.

[Torsten.]

The reason is very likely in the logs.

I would have a look into before doing anything inside the box. In case of doubt contact HP support.

[Patrick Wallek]

You should try interrupting the boot and from within BCH try reactivating the CPUs.

[Michael Steele_2]

Can you check /var/opt/log/resmon/event.log and syslog and note any major or critical errors and paste them in? Also check your PDC firmware level.

11.23 rp4440/rp4410 PDC45.44/BMC03.52/MPE.03.15 FW (PHSS_33893)

11.11 rp4440/rp4410 PDC45.44/BMC03.52/MPE.03.15 FW (PHSS_33892)