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boot problem

 
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prasadb
Super Advisor

boot problem

hello all,
i have one problem in booting one of my system. the server was working fine, then i removed 1 GB RAM in it for some other server and now have added 512 of RAM in it and now its unable to boot. i could get GSP but not console. let me know if you want any output from GSP..

kindly help

thanx in advance..

24 REPLIES 24
likid0
Honored Contributor

Re: boot problem

You should check in the gsp, in the vfp, if you are passing the POST tests, because if its hardware related, you wont get passed that point, you can also check de chassis logs for errors.

What model are you working with ?
Windows?, no thanks
Ramesh S
Esteemed Contributor

Re: boot problem

Hi

What is the exact issue while booting?

Any errors or panic strings ? Provide some more details.

Best Regards,
Ramesh
SUDHAKAR_18
Trusted Contributor

Re: boot problem

Hi Prasadshete,

Kindly provide more details! atleast your server model. because gsp commands deffers from IA & PARISC.

prasadb
Super Advisor

Re: boot problem

this was displayed on console :

***** EARLY BOOT VFP : SYSTEM ALERT *****
SYSTEM NAME: dldptest
DATE: 04/16/2008 TIME: 08:27:55
ALERT LEVEL: 15 = Fatal hardware or configuration problem prevents operation

REASON FOR ALERT
SOURCE: 7 = memory
SOURCE DETAIL: 2 = carrier SOURCE ID: FF
PROBLEM DETAIL: B = missing

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH ON ON ON
LED State: Boot Failed. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.
Eric SAUBIGNAC
Honored Contributor

Re: boot problem

Bonjour Prasadshete,

REASON FOR ALERT
SOURCE: 7 = memory
SOURCE DETAIL: 2 = carrier SOURCE ID: FF
PROBLEM DETAIL: B = missing

==> clearly memory problem

Don't know wich hardware you are working on, but in a general way, you must follow some rules when working with RAM.

For example, you have banks, numbered from 0 to N and followed by a letter : 0a, 0b, 0c, 0d then 1a, 1b, 1c, 1d, etc ... If you insert a ram in bank 0a, you are supposed to also populate 0b, 0c and 0d with the same kind of RAM. You are also frequently supposed to place biggest RAM in first banks, lower in higher ones ...

Did you check this ? Have you read the hardware guide ?

Regards

Eric
YAQUB_1
Respected Contributor

Re: boot problem

Hi Prasad,

U did not mention which H/W model Ur using anyway, pls inform---

>>> i removed 1 GB RAM in it for some other server and now have added 512 of RAM in it and now its unable to boot.
==> Before replace the system boot properly?
==> Can U check add on new RAM part number is same?

Thanksâ Yaqub
I am a Customer Advocate!!!
Andrew Rutter
Honored Contributor

Re: boot problem

hi,

is the memory installed on a memory carrier board, like the N4000's?

it looks like this is'nt seated correctly if it is, remove it and check the pins if it is. Also check the seating of the memory dimms aswell. also check the correct slots are been used

post a few more entries from the gsp error logs and also at wha point it stops at on the local console and output of the chassis logs if you can

Andy
prasadb
Super Advisor

Re: boot problem

sorry all..
i cudn,t throw any light as i was not available for two days..
well..i will tell you now..there i dont have much knowledge about the hardware but..there are slots divided into two parts..and i placed two RAMs in each section..and the model of the server is ..

well..these are the logs from GSP.
tell me what logs from SL (chassis code buffer)you need to know related to this..

thank all..





prasadb
Super Advisor

Re: boot problem

also the server model is..(output of uname -a)...is
HP-UX dlrestre B.11.11 U 9000/800 164901517 unlimited-user license
Torsten.
Acclaimed Contributor

Re: boot problem

Looks like the server is up and running, please post

# model
# echo "selclass qualifier memory;info;wait;infolog" | /usr/sbin/cstm


If the server is not running, execute from BCH:

Main Menu: Enter command or menu > in all

Hope this helps!
Regards
Torsten.

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prasadb
Super Advisor

Re: boot problem

thank you Torsten.

but please tell me how to access BCH from GSP console that i could get ..
and one more thing that my server is not up ..its not running :-(

kindly help
Torsten.
Acclaimed Contributor

Re: boot problem

BCH is the boot console handler, switch to COnsole:

---- Main Menu ---------------------------------------------------------------

Command Description
------- -----------
BOot [PRI|ALT|] Boot from specified path
PAth [PRI|ALT] [] Display or modify a path
SEArch [DIsplay|IPL] [] Search for boot devices

COnfiguration menu Displays or sets boot values
INformation menu Displays hardware information
SERvice menu Displays service commands

DIsplay Redisplay the current menu
HElp [|] Display help for menu or command
RESET Restart the system
----
Main Menu: Enter command or menu >

Hope this helps!
Regards
Torsten.

__________________________________________________
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prasadb
Super Advisor

Re: boot problem

thanx Torsten

but main problem is i am not able to take the console of the sytem.i am right now on GSP console.

Andrew Rutter
Honored Contributor

Re: boot problem

hi,

if your on the gsp now, then type co and this should return you to console mode.

from here you should either be at BCH as mentioned or in hpux, unless it has stopped with an error.

the gsp logs are the error logs

sl,e,n for no filter.

need the last 4 or 5 errors.

Andy
Torsten.
Acclaimed Contributor

Re: boot problem

It is important to know what server model it is. The command set is not the same for all servers, so I would suggest:

If you log on to the GSP, you will see a message like this:

Hewlett-Packard Guardian Service Processor

(c) Copyright Hewlett-Packard Company 1999-2001. All Rights Reserved.

9000/800/L1000-44 System Name: uninitialized



In this case it is a L1000 server (aka rp5400). What do you get?

Hope this helps!
Regards
Torsten.

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prasadb
Super Advisor

Re: boot problem

Hi Torsen,
its 9000/800 server..
Torsten.
Acclaimed Contributor

Re: boot problem

This is the family - all PA-RISC servers are 9000/800 ...

Please try read the GSp output again or simply read the label from the box.

Hope this helps!
Regards
Torsten.

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tkc
Esteemed Contributor
Solution

Re: boot problem

It sounds like an L-class or N-class server to me. Both server will have memory carrier with 8 dimm slots. Memory dimms have to be installed in pair :

- 1st pair (0A, 0B)
- 2nd pair (1A, 1B)
- 3rd pair (2A, 2B)
- 4th pair (3A, 3B)

You probably want to reseat the memory dimms again to ensure they are all detected
Dennis Handly
Acclaimed Contributor

Re: boot problem

>Torsten: Please try read the GSP output

The model(1) command will also give more details, if HP-UX is up.
Torsten.
Acclaimed Contributor

Re: boot problem

previous post:

"my server is not up ..its not running "

He is not even able to get to the boot menu ... :-(

Hope this helps!
Regards
Torsten.

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Ron Irving
Trusted Contributor

Re: boot problem

Ok...here's my $1.99.

Pull all memory out, leaving in 0A and 0B, and try again.

I think we're still not entirely clear on what type of system this is. It has GSP, so probably L or N class?
Should have been an astronaut.
Dennis Handly
Acclaimed Contributor

Re: boot problem

>Torsten: previous post: "my server is not up"

I covered that with "if". Since he provided the uname output, he might have had the model output too.
Torsten.
Acclaimed Contributor

Re: boot problem

I agree, Dennis.

It could not be that hard to read the model from the label I think ...


But removing all memory and start with minimum is also a good start ...

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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prasadb
Super Advisor

Re: boot problem

tkc and Ron got it right, i didn't have the knowledge to place the RAMs now i have placed it as - 1st pair (0A, 0B)..

Now i am happy because of all your's suggestions and the your valuable time ..

many thanks once again...