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Re: booting rp7410

 
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Andrew Rutter
Honored Contributor

Re: booting rp7410

hi,

it also looks like the fault is with the chassis 1 from your output.

is this why the top is open?

check the status of both chassis in the mp as well, and that the pci psu's in the front have a green light.

Andy
INH
Regular Advisor

Re: booting rp7410

Nelson,

The best way option is open a case with HP.

Looks like there is H/W failure in the box.

It is good that you have got MP access, you can capture all the logs and send it to HP for further analyses and recemnedation to fix the issue.

Regards,
INH
Knowledge is power
Nelson Chamba
Regular Advisor

Re: booting rp7410

Hi all, I'll start again by thanking for the support.

The logs i have are the one i posted because i just can login via MP.

I'm powering the server on just with the power button. But after that it powers off alone.

> it also looks like the fault is with the chassis 1 from your output.
> is this why the top is open?
i don't understand, the server is on the rack with other servers, there is no cover opened just the front panel but i closed after wards. is it that what u are talking about?

INH, how can i open a case with HP?
How can i disable the autotemp that shuts down the serve automatically?

cheers/
Dennis Handly
Acclaimed Contributor

Re: booting rp7410

>how can I open a case with HP?

Do you have a support contract?

>How can I disable the autotemp that shuts down the server automatically?

You don't want to do this, you'll fry the server.
Andrew Rutter
Honored Contributor

Re: booting rp7410

hi,

from your output posted

Power switch: is OFF
Right door: is closed
Top door: is open
Left Door: is closed

if you havent opened the top cover then maybe the interlock switch has failed. The server will not stay powered on properly if the covers are open.

but still check the pci psu leds when you power the server on.

To open a case with HP just call them if you have a support contract?

it might be worth looking in the console logs too, from the mp

Andy
Nelson Chamba
Regular Advisor

Re: booting rp7410

hi,

> if you havent opened the top cover then maybe the interlock switch has failed.

what the interlock switch does, is it the device that is causing the problem? is it replaceable?

> The server will not stay powered on properly if the covers are open.

the only cover i opened is the front one, nothing else.

> but still check the pci psu leds when you power the server on.

I have 2 PCI for Fiber, 1 PCI NIC, 1 PCI for tape drive, all of them are brlinking when the power is ON.

> To open a case with HP just call them if you have a support contract?

I don´t have contract with HP.

> it might be worth looking in the console logs too, from the mp

So what can I do, i need to find out which HW is failing to order and replace, can some one tell me please.
Nelson Chamba
Regular Advisor

Re: booting rp7410

Hi,

I just cheked, all the PCI lights at the back are blinking and the power is on but the HDD leds are not ON and after certaint time they go ORANGE.

Maybe this info can help.

regards.
Torsten.
Acclaimed Contributor

Re: booting rp7410

>> I just cheked, all the PCI lights at the back are blinking and the power is on but the HDD leds are not ON and after certaint time they go ORANGE.


HDD LEDs are only on as a "busy" indicator, but orange means the power is off again.



Power on the server, wait until it goes off again and capture the MP system logs from this timeframe.

Hope this helps!
Regards
Torsten.

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AnthonySN
Respected Contributor

Re: booting rp7410

>>If you like, copy the full output of the event logs:
MP> SL --> E --> D


As mentioned above can you pls capture and attach the output to this post.
INH
Regular Advisor

Re: booting rp7410

capture all event logs from MP and attach to the post, this may give better idea on what H/W has failed or isse

MP> SL --> E --> D

Are you able to contact your Hardware support provider? If in case HP, call up to HP support and provide the same logs for thier analyses as well. You need to have support agreemnt / contract for HP support

Rgds,
INH
Knowledge is power