HPE 9000 and HPE e3000 Servers
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high voltage DC power

 
Jose_129
Regular Advisor

high voltage DC power

I have a LClass server and when I turn it on, it displays an alert related to power.

DATE: 01/01/1970 TIME: 00:05:18
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: 3
PROBLEM DETAIL: A = failed or disconnected

LEDs: RUN ATTENTION FAULT REMOTE POWER
OFF OFF OFF ON ON
LED State: Cannot Execute PDC.
Check Chassis and Console Logs for error messages.

0x0020006A4403404F 00000000 00000000 - type 0 = Data Field Unused
0x5820086A4403404F 00004600 01000512 - type 11 = Timestamp 01/01/1970 00:05:18
A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display

Can anyone help me on what to do about this?

Regards

Jose
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24 REPLIES 24
Patrick Wallek
Honored Contributor

Re: high voltage DC power

Sounds like it could be a power supply issue.

Check the power supplies on the machine and make sure all are functional.
Pedro Cirne
Esteemed Contributor

Re: high voltage DC power

Hi Jos├Г┬й,

The L server has more than one power supply.

The problem here is that more than one power supply is failling because it doesn't have power or it just brake.

Check cables of power supply.

Enjoy :)

Pedro
Mel Burslan
Honored Contributor

Re: high voltage DC power

if your server is booting up after you see this message, it means a redundant power supply lost the incoming AC power due to one reason or anohter. Make sure the plugs are snugly inserted into the receptacles. If you have a facilities department, call them as them if they have any issues with their power supply. Sometimes one of the multiple redundant feeds go out of order without anyone noticing.

If the server is not coming up after this message at all, you either have a single power supply and it is not functional or the number of power supplies you have is not enough to provide power to the server for ful functionality. In which case you need to determine if the power cord has juice by plugging it to another device. If so, it meanst you lost a power supply and need to get it changed.
________________________________
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Torsten.
Acclaimed Contributor

Re: high voltage DC power

Hi Jose,

have a look at the most left power supply (front). It may be disconnected from power source or bad. Verify this by typing "ps" in GSP.

Hope this helps!
Regards
Torsten.

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generic_1
Respected Contributor

Re: high voltage DC power

Look and see if you have all green light on your powersupplies.
Call 800 633 3600 and get a CE scheduled. You are probably going to need parts.
Check your PDU and cables. If need be you may need to get your facilities folks involved. You could have tripeed a breaker as well.
Jose_129
Regular Advisor

Re: high voltage DC power

Hi for all, when power off and power on, display in the VFP:


GSP>
********** VIRTUAL FRONT PANEL **********
VFP command executing...
Q/q: to quit Virtual Front Panel Display
->Choice:
*****************************************
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
power monitor 4400
Change password in way single user, beginning in multiuser way console
Jose_129
Regular Advisor

Re: high voltage DC power

Hi

Command PS:

PS
Power Monitor Status:
Firmware Revision : 5
System Power state: Off Power Switch : On
Temperature : Normal Selected fan state: Normal
Power supplies | Fan
# State pe | States
-----------------------------------------------------------
0 Normal Type 0 | Normal
1 Normal Type 0 | Normal
2 Not Installed - | Normal
3 - - | Normal
4 - - | Normal
5 - - | Normal
6 - - | Normal
7 - - | Normal

Change password in way single user, beginning in multiuser way console
Jose_129
Regular Advisor

Re: high voltage DC power

Hi, the server not boot y when power on, the vfp display:

VFP


This command activates the immediate display of the Virtual Front Panel.

LEDs: RUN ATTENTION FAULT REMOTE POWER

OFF FLASH OFF ON ON

LED State: No code is executing. Non-critical error detected.

Check Chassis and Console Logs for error messages.

power monitor 4400

Regards,

Jose
Change password in way single user, beginning in multiuser way console
Jose_129
Regular Advisor

Re: high voltage DC power

Hi,

I have all green light on the two powersupplies (PS0, PS1).

Regards,

Jose
Change password in way single user, beginning in multiuser way console