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high voltage DC power

 
Jose_129
Regular Advisor

high voltage DC power

I have a LClass server and when I turn it on, it displays an alert related to power.

DATE: 01/01/1970 TIME: 00:05:18
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: 3
PROBLEM DETAIL: A = failed or disconnected

LEDs: RUN ATTENTION FAULT REMOTE POWER
OFF OFF OFF ON ON
LED State: Cannot Execute PDC.
Check Chassis and Console Logs for error messages.

0x0020006A4403404F 00000000 00000000 - type 0 = Data Field Unused
0x5820086A4403404F 00004600 01000512 - type 11 = Timestamp 01/01/1970 00:05:18
A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display

Can anyone help me on what to do about this?

Regards

Jose
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24 REPLIES 24
Patrick Wallek
Honored Contributor

Re: high voltage DC power

Sounds like it could be a power supply issue.

Check the power supplies on the machine and make sure all are functional.
Pedro Cirne
Esteemed Contributor

Re: high voltage DC power

Hi José,

The L server has more than one power supply.

The problem here is that more than one power supply is failling because it doesn't have power or it just brake.

Check cables of power supply.

Enjoy :)

Pedro
Mel Burslan
Honored Contributor

Re: high voltage DC power

if your server is booting up after you see this message, it means a redundant power supply lost the incoming AC power due to one reason or anohter. Make sure the plugs are snugly inserted into the receptacles. If you have a facilities department, call them as them if they have any issues with their power supply. Sometimes one of the multiple redundant feeds go out of order without anyone noticing.

If the server is not coming up after this message at all, you either have a single power supply and it is not functional or the number of power supplies you have is not enough to provide power to the server for ful functionality. In which case you need to determine if the power cord has juice by plugging it to another device. If so, it meanst you lost a power supply and need to get it changed.
________________________________
UNIX because I majored in cryptology...
Torsten.
Acclaimed Contributor

Re: high voltage DC power

Hi Jose,

have a look at the most left power supply (front). It may be disconnected from power source or bad. Verify this by typing "ps" in GSP.

Hope this helps!
Regards
Torsten.

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generic_1
Respected Contributor

Re: high voltage DC power

Look and see if you have all green light on your powersupplies.
Call 800 633 3600 and get a CE scheduled. You are probably going to need parts.
Check your PDU and cables. If need be you may need to get your facilities folks involved. You could have tripeed a breaker as well.
Jose_129
Regular Advisor

Re: high voltage DC power

Hi for all, when power off and power on, display in the VFP:


GSP>
********** VIRTUAL FRONT PANEL **********
VFP command executing...
Q/q: to quit Virtual Front Panel Display
->Choice:
*****************************************
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
platform monitor 6405
power monitor 4400
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Jose_129
Regular Advisor

Re: high voltage DC power

Hi

Command PS:

PS
Power Monitor Status:
Firmware Revision : 5
System Power state: Off Power Switch : On
Temperature : Normal Selected fan state: Normal
Power supplies | Fan
# State pe | States
-----------------------------------------------------------
0 Normal Type 0 | Normal
1 Normal Type 0 | Normal
2 Not Installed - | Normal
3 - - | Normal
4 - - | Normal
5 - - | Normal
6 - - | Normal
7 - - | Normal

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Jose_129
Regular Advisor

Re: high voltage DC power

Hi, the server not boot y when power on, the vfp display:

VFP


This command activates the immediate display of the Virtual Front Panel.

LEDs: RUN ATTENTION FAULT REMOTE POWER

OFF FLASH OFF ON ON

LED State: No code is executing. Non-critical error detected.

Check Chassis and Console Logs for error messages.

power monitor 4400

Regards,

Jose
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Jose_129
Regular Advisor

Re: high voltage DC power

Hi,

I have all green light on the two powersupplies (PS0, PS1).

Regards,

Jose
Change password in way single user, beginning in multiuser way console
Torsten.
Acclaimed Contributor

Re: high voltage DC power

seems to be something wrong with the power monitor. call HP and let them repair your box.

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Jose_129
Regular Advisor

Re: high voltage DC power

Any news.

Regars,

Jose
Change password in way single user, beginning in multiuser way console
Mel Burslan
Honored Contributor

Re: high voltage DC power

This used to be a common problem with L and N class servers. Power sensor on GSP has gone bad. Your GSP module hardware will most probably need to be replaced.

By the way, it is strongly advisable to invest another couple of thousand dollars and buy the 3rd power supply for your server as it seems like it is running with 2 and for L class servers 2 Power Supplies are the bare minumum. If one fails, your server will crash. If you have 3 supplies, if one fails, remaining 2 supplies will keep the system going and you can get the broken one replaced while the system is running, preventing downtime.
________________________________
UNIX because I majored in cryptology...
Torsten.
Acclaimed Contributor

Re: high voltage DC power

The number of required power supplies are depending on the server. For L1000 minimum is 1, for L2000 and L3000 is 2. What type of server do you have? Two power supplies are installed, correct? To have redundancy, you probably need a third PS.

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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Jose_129
Regular Advisor

Re: high voltage DC power

The problem was when shutdown the server, the two power supply always work good.

Regards,

Jose
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Jose_129
Regular Advisor

Re: high voltage DC power

The VFP display the last message:
power monitor 4400

That it indicates?

Regards,

Jose
Change password in way single user, beginning in multiuser way console
Mel Burslan
Honored Contributor

Re: high voltage DC power

regardless of you need or want to buy a power supply or not, you still need to have a service call to get your GSP power monitor module to be checked and replaced if you are unable to boot.

there are two things which may be wrong with your system:

1.
You have 2 good power supplies but GSP thinks one of them is bad and it is refusing to boot

2.
One of your power supplies is really broken but GSP thinks both power supplies are good and tries to boot but system can not come up due to insufficient power.

Remotely, no one here can tell you which is the case. You need to call your HP support representative and ask for a service technician to be sent to your site. Bottomline is this. Do not waste any more time. Faster you call, faster you get running.
________________________________
UNIX because I majored in cryptology...
Torsten.
Acclaimed Contributor

Re: high voltage DC power

Exactly, I'm agree to Mel.

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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Jose_129
Regular Advisor

Re: high voltage DC power

Hi friends,

In 30 minutes i have a new card GSP.

I will be indicating them the results.

Regards,

JC
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Jose_129
Regular Advisor

Re: high voltage DC power

I already replace the card GSP, but now display messages:

Log Entry # 0 :
SYSTEM NAME: uninitialized
DATE: 07/22/2005 TIME: 14:40:53
ALERT LEVEL: 6 = Boot possible, pending failure - action required

SOURCE: 8 = I/O
SOURCE DETAIL: 6 = disk SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

CALLER ACTIVITY: 1 = test STATUS: 0
CALLER SUBACTIVITY: 4F = implementation dependent
REPORTING ENTITY TYPE: 0 = system firmware REPORTING ENTITY ID: 00

0x00000060860014F0 00000000 00000000 type 0 = Data Field Unused
0x58000860860014F0 00006906 160E2835 type 11 = Timestamp 07/22/2005 14:40:53
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Mel Burslan
Honored Contributor

Re: high voltage DC power

does it boot after you acknowledge the event or not ? If not, you may need a power supply along with gsp module.

what do you see under PS command output from GSP ? Is it still showing 2 good power supplies ?
________________________________
UNIX because I majored in cryptology...
Torsten.
Acclaimed Contributor

Re: high voltage DC power

now there is probably something wrong with your boot path. check the path entries. do a "sea ipl" at isl! seems to be the primary boot path fails and the alternate too! should be something like

Primary boot path: 0/0/1/1.2 Alternate boot path: 0/0/2/0.2

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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Jose_129
Regular Advisor

Re: high voltage DC power

The VFP display:

VFP command executing...
Q/q: to quit Virtual Front Panel Display
->Choice:
*****************************************
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200
platform operation 6200

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Torsten.
Acclaimed Contributor

Re: high voltage DC power

BTW, when you swapped the gsp card, did you properly connected the scsi cables?
the "sea" command will show you all available disks. maybe the system cannot access the internal disk at this time.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Torsten.
Acclaimed Contributor

Re: high voltage DC power

Jose,

I guess there is really something wrong with the power subsystem. call HP and place a service call. they should inspect the power monitor, power supply and power converter. it's the best solution IMHO. you'll waste time while experiment on yourself.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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