HPE 9000 and HPE e3000 Servers
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missing serial number

 
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GrayMatter_1
Advisor

missing serial number

I have found countless threads on how to find the server serial, but none about how to set it.

Here's the commands i have tried and they all come back empty. There is also an error in the system event log that i have included that states missing SSN#. Is this something that I will be able to fix myself or will I have to call HP? I know what the SSN is because it is on the tag on the front of the rp3410. I also know that these commands should work on this box because they work on our rp3440 that is basically configured the same.

TIA!

#echo "sel path system\ninfolog\nexit"|cstm|grep "System Serial Number"

#getconf MACHINE_SERIAL

Log Entry 1: 24 Sep 2007 22:29:51
Alert Level 3: Warning
Keyword: BOOT_SER_NUM_WARNING
BOOT_SER_NUM_WARNING
Logged by: System Firmware 0
Data: ASCII message - BAD SSN#
0x698010C600E00020 234E535320444142


Log Entry 2: 24 Sep 2007 22:29:51
Alert Level 2: Informational
Keyword: BOOT_SER_NUM_DATA
BOOT_SER_NUM_DATA
Logged by: System Firmware 0
Data: Implementation dependent data field
0x5680104900E00040 FFFFFFFFFFFFFFFF
7 REPLIES 7
TY 007
Honored Contributor

Re: missing serial number

Hello,

>> BOOT_SER_NUM_WARNING?
>> will I have to call HP?

Yes, may require HP Engineer Onsite do some HP Internal Commands :)

Thanks
tkc
Esteemed Contributor

Re: missing serial number

the serial number can only be input by HP engineer. did you recently have the server replaced with some hardware?
AwadheshPandey
Honored Contributor

Re: missing serial number

Here are details. better to call HPSupport
Severity: MAJOR_WARNING
Event Summary: BOOT_SER_NUM_WARNING
Event Class: System
Problem Description:
PDC is validating system serial number. Cause / Action:
cause:PDC was unable to validate the system serial number. action:Data field contains string BADSSN#. Check validity of system serial number. Warning bit will be set and displayed by BCH.
Automated Recovery: None
Event Generation Threshold: 1 occurrence
It's kind of fun to do the impossible
Torsten.
Acclaimed Contributor
Solution

Re: missing serial number

This may happen if you exchange the board, but the new board is not factory new.

The system now see the old and another serial number, considered to be a problem.

Call HP support, they can help you.

Hope this helps!
Regards
Torsten.

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Andrew Rutter
Honored Contributor

Re: missing serial number

hi,

its likely only HP can set this for you.

unless its never been set? in which case if you reboot the server it should stop at PDC with error saying not set and you have one time to set it.

the server will not boot up fully.

if its just been set wrong or has got corrupt somehow then HP need to change it.

Andy
Bill Hassell
Honored Contributor

Re: missing serial number

Someone has replaced the system board but was not authorized to set the serial number. Since a lot of priced software is licensed to a serial number, only HP can correctly set this value.


Bill Hassell, sysadmin
GrayMatter_1
Advisor

Re: missing serial number

Thanks for the replies.

Cheers!
Gray