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rp 3410 can't boot with red amber light

 
Sakui
Frequent Advisor

rp 3410 can't boot with red amber light



I have a rp 3410 which was configured but arrived dead. I have change the system board and processor but to no avail.At the MP CM prompt when i type ss it tell me no processor installed on both sockets. I have swap the processor to another socket it still the read the same error. There is a red amber light on LED.When i type ps at the same prompt i see the power supply and the Fans installed well. Below are the error i capture form the server.


marconi] MP:CM> ps


PS
System Power state: On
Temperature : Normal


Power supplies | Fan
# State Type | States
-----------------------------------------------------------
1 Normal Type 0 | Normal
2 Not Installed - | Normal
3 - - | Failure
4 - - | Normal
5 - - | Normal
6 - - | Normal
7 - - | Normal
8 - - | Normal


[marconi] MP:CM>


SS

System Processor Status:

Monarch Processor: 0

Processor Module 0: Not Installed
Processor Module 1: Not Installed


[marconi] MP:CM>


Current LAN Configuration:
MAC Address : 0x0019bbec7649
DHCP Status : Disabled
IP Address : 10.15.5.10
MP Host Name : marconi
Subnet Mask : 255.255.255.0
Gateway Address : 10.15.5.20
Link State : Auto Negotiate
Remote Serial Console Port : 2023
SSH Access Port : - (MP Feature Not Licensed)
IPMI / LAN Port : 623


LAN status: UP and RUNNING

-----------------------------------------------------------------------
E - System Event 48 8 % 36 days 20:21:08
F - Forward Progress 1449 36 %
B - Current Boot 299 99 %
P - Previous Boot 206 68 % 36 days 20:10:55
C - Clear All Logs
L - Live Events

Current boot Log


# Location|Alert| Encoded Field | Data Field | Keyword / Timestamp
-------------------------------------------------------------------------------
0 SFW 0 1 0x3400006300E00000 0000000000000000 BOOT_START
1 SFW 0 0 0x1600128000E00000 0000000000000000 BOOT_CCQUEUE_START
2 SFW 0 0 0x160012BE00E00000 0000000000000000 BOOT_INIT_CHASSIS_CODES
3 SFW 0 1 0x2100127000E00000 FFFFFFF0F0430000 NVM_RESTARTED
4 SFW 0 0 0x1600127300E00000 0000000900015C80 NVM_PARMS
5 SFW 0 0 0x0B00104B00E00000 0007B20206140A38 BOOT_TIMESTAMP
6 SFW 0 0 0x1600128100E00000 0000000000000004 BOOT_CCQUEUE_END
7 SFW 0 0 0x1600104700E00000 00000000000000FE BOOT_CPUS_PRESENTL
8 SFW 1 0 0x0000087501E00000 0000000000000001 BOOT_CPU_DECONFIG
9 SFW 0 0 0x160012BB00E00000 0000000000000000 BOOT_CPU_CACHE_FUSE_INIT
10 SFW 0 0 0x0300142C00E00000 0000000000000000 CPU_CACHE_REPAIR_ALL
11 SFW 0 0 0x0300142E00E00000 0000000000000000 CACHE_REPAIR_ALL_REPAIRS_M
ADE
12 SFW 0 0 0x0300142F00E00000 0000000000000000 CPU_CLEAR_ERROR_LOGS
13 SFW 0 0 0x0300143100E00000 0000000000000000 CPU_CLEAR_ERROR_LOGS_ERASE
D
14 SFW 0 0 0x160012BC00E00000 0000000000000000 BOOT_CPU_CACHE_TEST_INIT
15 SFW 0 0 0x160012CF00E00000 000001001E00000E MPS_CPU_WAITING
16 SFW 0 0 0x160012D000E00000 000001001E000000 MPS_CPU_WAIT_OVER

MP:SL (+,-,,D, F, L, J, H, K, T, A, U, ? for Help, Q or Ctrl-B to Quit) >



7 SFW 0 0 0x160012CA00E00000 0000000000000000 MPS_SELECT_MONARCH
18 SFW 0 0 0x160012C900E00000 0000000000000000 MPS_MONARCH_SELECTED
19 SFW 0 0 0x160012BD00E00000 00000000003091D8 BOOT_MONARCH_INIT
20 SFW 0 0 0x160012D100E00000 0000006FC23AC000 MPS_SET_SLAVE_TIMEOUT
21 SFW 0 0 0x0000108A00E00000 0000000000000000 BOOT_ROM_XSUM_TEST
22 SFW 0 0 0x1600106100E00000 0000000000000000 BOOT_ROM_XSUM_INIT
23 SFW 0 0 0x1600097C00E00000 000003000A0000FF BOOT_MONARCH_SLAVE_CHECK
24 SFW 0 0 0x160012CF00E00000 000003000A00000E MPS_CPU_WAITING
25 SFW 0 0 0x160012D000E00000 000003000A000000 MPS_CPU_WAIT_OVER
26 SFW 0 1 0x3400093900E00000 000000000004000C BOOT_INVOKE_EARLY_SELFTEST
S
27 SFW 0 0 0x160012D100E00000 0000000A0EEBB000 MPS_SET_SLAVE_TIMEOUT
28 SFW 0 0 0x160012CB00E00000 0000000000000000 MPS_SLAVE_WAKEUP_ALL
29 SFW 0 0 0x1600097C00E00000 00001000020000FF BOOT_MONARCH_SLAVE_CHECK
30 SFW 0 0 0x160012CF00E00000 000010000200000E MPS_CPU_WAITING
31 SFW 0 0 0x160012D000E00000 0000100002000000 MPS_CPU_WAIT_OVER
32 SFW 0 0 0x160012F200E00000 0000000000000000 CPU_BUS_INIT
33 SFW 0 0 0x160012D100E00000 00000005F5E10000 MPS_SET_SLAVE_TIMEOUT
34 SFW 0 0 0x160012D100E00000 0000000FA56EA000 MPS_SET_SLAVE_TIMEOUT



Location|Alert| Encoded Field | Data Field | Keyword / Timestamp
-------------------------------------------------------------------------------
73 SFW 0 0 0x160012CF00E00000 000031001C00000E MPS_CPU_WAITING
74 SFW 0 0 0x160012D000E00000 000031001C000000 MPS_CPU_WAIT_OVER
75 SFW 0 0 0x160012D100E00000 0000001718C7E000 MPS_SET_SLAVE_TIMEOUT
76 SFW 0 0 0x160012CB00E00000 0000000000000000 MPS_SLAVE_WAKEUP_ALL
77 SFW 0 0 0x160012F800E00000 0000000000000000 CPU_CACHE_MONITOR
78 SFW 0 0 0x160012F900E00000 0000000000000104 CPU_ENB_MACH_CHK
79 SFW 0 0 0x1600097C00E00000 000041001C0000FF BOOT_MONARCH_SLAVE_CHECK
80 SFW 0 0 0x160012CF00E00000 000041001C00000E MPS_CPU_WAITING
81 SFW 0 0 0x160012D000E00000 000041001C000000 MPS_CPU_WAIT_OVER
82 SFW 0 0 0x160012D100E00000 0000006FC23AC000 MPS_SET_SLAVE_TIMEOUT
83 SFW 0 1 0x3400093E00E00000 000000000005000C BOOT_INVOKE_MEM_DISCOVERY
84 SFW 0 1 0x370000A400E00000 0000000000000000 MEM_CONFIG
85 SFW 0 0 0x170000B100E00000 0000000000000001 MEM_DISCOVERY
86 SFW 0 0 0x000000DF00E00000 0000000000000000 MEM_RESET
87 SFW 0 0 0x000000C600E00000 0000000000000000 MEM_INIT_SCR_TABLES
88 SFW 0 0 0x1600132100E00000 000000000000010A MEM_CYCLES_PER_USEC
89 SFW 0 0 0x170000EC00E00000 0000000000000000 MEM_SPD_START
90 SFW 0 0 0x1600133900E00000 0000000000000000 MEM_NVM_VALID
91 SFW 0 0 0x160000A600E00000 0000000000000001 MEM_CONFIG_FROM_NVM




Live Log



SFW 0 0 0x030013FA00E00000 000000002FAF2352 BOOT_CPU_SPEED
SFW 0 1 0x3400093C00E00000 000000000007000C BOOT_INVOKE_IO_DISCOVERY
SFW 0 1 0x2400008100E00000 0000000000000040 IO_DISCOVERY_START
SFW 0 0 0x0400008600E00000 000000FFFF00FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF01FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF02FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF03FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF04FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF06FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF07FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008700E00000 000000FFFF00FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF01FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF02FF83 IO_LBA_INIT


SFW 0 0 0x140003B200E00000 000000000000000B ERR_HPMC_STATE_ENTRY
SFW 0 2 0x5680104A00E006C0 000000F0F0D0A000 MC_OS_HPMC_MISSING
36 days 20:25:29
SFW 0 2 0x5680106400E006E0 FFFFFFF0F0435110 MC_BR_TO_OS_HPMC_FAILED
36 days 20:25:29
SFW 0 *3 0x6480026900E00700 000000FFFF04FF83 IO_PCI_PERR
36 days 20:25:33
SFW 0 1 0x2400008100E00000 0013FF0000010007 IO_DISCOVERY_START
SFW 0 0 0x0400008600E00000 000000FFFF00FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF01FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF02FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF03FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF04FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF06FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008600E00000 000000FFFF07FF83 IO_LBA_DISCOVERED
SFW 0 0 0x0400008700E00000 000000FFFF00FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF01FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF02FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF03FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF04FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF06FF83 IO_LBA_INIT
SFW 0 0 0x0400008700E00000 000000FFFF07FF83 IO_LBA_INIT




SFW 0 0 0x160000A600E00000 0000000000000001 MEM_CONFIG_FROM_NVM
SFW 0 0 0x040000E300E00000 FFFFFFFF000AFF74 MEM_SPD_1G_DIMM_FOUND
SFW 0 0 0x040000E300E00000 FFFFFFFF000BFF74 MEM_SPD_1G_DIMM_FOUND
SFW 0 0 0x040000E300E00000 FFFFFFFF001AFF74 MEM_SPD_1G_DIMM_FOUND
SFW 0 0 0x040000E300E00000 FFFFFFFF001BFF74 MEM_SPD_1G_DIMM_FOUND
SFW 0 0 0x1600132500E00000 0000000100000000 MEM_ACTIVE_MEMORY_SIZE
SFW 0 0 0x0000020500E00000 0000000000000000 MEM_LOADING_ORDER
SFW 0 0 0x0000132600E00000 0000000000000000 MEM_INIT_CONTROL_REGISTERS
SFW 0 0 0x170000B200E00000 0000000000000000 MEM_DISCOVERY_EXIT
SFW 0 0 0x000000C900E00000 0000000000000000 MEM_MAIN_MEM
SFW 0 0 0x1600132A00E00000 0000000000000001 MEM_RANKS_ACTIVE
SFW 0 0 0x170000C200E00000 0000000000000000 MEM_GENERATE_INTERLEAVING
SFW 0 0 0x1600133300E00000 200003944BF6EECC MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 000000480279DEDC MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 0710214634020CFF MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 C00000010000081C MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 200003944BF6EECC MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 000000480279DEDC MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 0710214634020CFF MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 C00000010000081C MEM_INFO_DUMP
SFW 0 0 0x1600133300E00000 0000000000000001 MEM_INFO_DUMP
SFW 0 0 0x160000A800E00000 0000000100000000 MEM_DEST_TEST
SFW 0 0 0x160000CE00E00000 0000000100000000 MEM_MEM_T

FRU Entry # 0 :
FRU NAME: I/O Backplane ID:05

CHASSIS INFO:

BOARD INFO:
Mfg Date/Time : 0
Manufacturer : hp
Product Name : pci riser card
S/N : 52CTRXB01U
Part Number : AB587-60004
Fru File ID : 10
Custom Info : A
Custom Info : 4520
Custom Info : A5
Custom Info : 0

PRODUCT INFO:





FRU Entry # 1 :
FRU NAME: MP Board ID:06

CHASSIS INFO:

BOARD INFO:
Mfg Date/Time : 0
Manufacturer : hp
Product Name : management processor card
S/N : 52CTRX6160
Part Number : AB587-60002
Fru File ID : 10
Custom Info : A
Custom Info : 4538
Custom Info : C
Custom Info : 0

PRODUCT INFO:





Core Voltage Tolerance,Low : 65 mV

CACHE DATA
Cache Size : 65536 KB

PACKAGE DATA
Package Revision : A3
Substrate Revision: 00

PROC PART NUMBER DATA
Part Number : PA8900
Electronic Signature : 06073F445901C379

THERMAL REF DATA
Upper Temp Ref : 113 C
Calibr Offset : 0 C

FEATURES DATA
IA-32 Proc Core Feature Flags: 00040040
IA-64 Proc Core Feature Flags: 0000000000000000
Package Feature Flags : 0000007F
Devices on TAP Chain




FRU NAME: Processor 0 RAM ID:24

CHASSIS INFO:

BOARD INFO:
Mfg Date/Time : 0
Manufacturer :
Product Name : MAKO-0800
S/N : A56A00829388
Part Number : AB534-62001
Fru File ID : B
Custom Info :
Custom Info : 4443
Custom Info : A4
Custom Info : 2C3200C8 @5A
Custom Info : 0





FRU Entry # 4 :
FRU NAME : DIMM0A
FRU ID : 0x80
JEDEC SPD Rev : 0x00
JEDEC Mfg ID : 0x7F94FFFFFFFFFFFF
JEDEC Mfg Location : 0x02
JEDEC Mfg Part # : A6969AX-MIICHT0F
JEDEC Mfg Revision Code : 0x00FF
JEDEC Mfg Year : 0x07
JEDEC Mfg Week : 0x06
JEDEC Mfg Serial # : 0x013A5837
Mfg Unique Serial # : 0x0194020706013A5837




FRU Entry # 5 :
FRU NAME : DIMM0B
FRU ID : 0x81
JEDEC SPD Rev : 0x00
JEDEC Mfg ID : 0x7F94FFFFFFFFFFFF
JEDEC Mfg Location : 0x02
JEDEC Mfg Part # : A6969AX-MIICHT0F
JEDEC Mfg Revision Code : 0x00FF
JEDEC Mfg Year : 0x07
JEDEC Mfg Week : 0x06
JEDEC Mfg Serial # : 0x013A5801
Mfg Unique Serial # : 0x0194020706013A5801



RU Entry # 6 :
FRU NAME : DIMM1A
FRU ID : 0x88
JEDEC SPD Rev : 0x00
JEDEC Mfg ID : 0x7F94FFFFFFFFFFFF
JEDEC Mfg Location : 0x02
JEDEC Mfg Part # : A6969AX-MIICHT0F
JEDEC Mfg Revision Code : 0x00FF
JEDEC Mfg Year : 0x07
JEDEC Mfg Week : 0x06
JEDEC Mfg Serial # : 0x013A5836
Mfg Unique Serial # : 0x0194020706013A5836


FRU Entry # 7 :
FRU NAME : DIMM1B
FRU ID : 0x89
JEDEC SPD Rev : 0x00
JEDEC Mfg ID : 0x7F94FFFFFFFFFFFF
JEDEC Mfg Location : 0x02
JEDEC Mfg Part # : A6969AX-MIICHT0F
JEDEC Mfg Revision Code : 0x00FF
JEDEC Mfg Year : 0x07
JEDEC Mfg Week : 0x06
JEDEC Mfg Serial # : 0x013A5BB5
Mfg Unique Serial # : 0x0194020706013A5BB5





BOARD INFO:
Mfg Date/Time : 6125208
Manufacturer : JABIL
Product Name : rp3440 SYSTEM BOARD
S/N : 52JAPE4734000844
Part Number : A7136-60101
Fru File ID : 10
Custom Info : B
Custom Info : 4725
Custom Info : D
Custom Info : 0

PRODUCT INFO:
Manufacturer : hp
FRU File ID : 11
Custom Info : 109











8 REPLIES 8
Torsten.
Acclaimed Contributor

Re: rp 3410 can't boot with red amber light

I guess the fan on top of the CPU is bad.

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

__________________________________________________
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mits
Respected Contributor

Re: rp 3410 can't boot with red amber light

I would suggest you will review SEL entried with the TEXT format mode. It probably logs an entry on the fan failure.
Torsten.
Acclaimed Contributor

Re: rp 3410 can't boot with red amber light

The "failed" status is here:

Power supplies | Fan
# State Type | States
-----------------------------------------------------------
1 Normal Type 0 | Normal
2 Not Installed - | Normal
3 - - | Failure
4 - - | Normal
5 - - | Normal
6 - - | Normal
7 - - | Normal
8 - - | Normal

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

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Sakui
Frequent Advisor

Re: rp 3410 can't boot with red amber light


How do i get the SEL output from the MP console. What I understand is that the first Fan of the CPU is faulty.
Torsten.
Acclaimed Contributor

Re: rp 3410 can't boot with red amber light

Check if the fan cable is connected.
If the fan is really bad, it must be replaced. IIRC the fan is part of the CPU module.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Prashanth.D.S
Honored Contributor

Re: rp 3410 can't boot with red amber light

Hi,

Seems like issue with the card or the device connected at PCI Slot 1 causing HPMC.. try removing the same and boot the system..

SFW 0 *3 0x6480026900E00700 00000FFFF04FF83 IO_PCI_PERR 36 days 20:25:33


Best Regards,
Prashanth
Thyagarajan
Occasional Visitor

Re: rp 3410 can't boot with red amber light

Hello sakui,

We can collect the Error logs from the MP of the system as follows:

MP:> SL --> E --> D (This dumps the entire error logs)
MP:> SL --> F --> D (This collect the forward progress logs )

Please dump the logs and upload the same in the Forum.

We can check and help you further,

Hope the FAN 3 is basicllay for the DISK Backplane cooling.

As u have allready replaced the system board and the Swapped teh CPUS in the slots.. the issues suspected from the other ends ..

Thyagarajan
Occasional Visitor

Re: rp 3410 can't boot with red amber light

Hello sakui,

We can collect the Error logs from the MP of the system as follows:

MP:> SL --> E --> D (This dumps the entire error logs)
MP:> SL --> F --> D (This collect the forward progress logs )

Please update the system firmware levels
Mp:>sysrev

Please dump the logs and upload the same in the Forum.

We can check and help you further,

Hope the FAN 3 is basicllay for the DISK Backplane cooling.

As u have allready replaced the system board and the Swapped teh CPUS in the slots.. the issues suspected from the other ends ..