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rp3440 MP not available

 
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Roro_2
Regular Advisor

rp3440 MP not available

Hello,

Our customer has an HP server rp3440 running HP-UX.
He is unable to access the MP through LAN ( IP address )interface and through serial interface.
We can not power OFF/ON the server.

Please advise.

THANKS AND REGARDS

Roger

7 REPLIES 7
Ganesan R
Honored Contributor

Re: rp3440 MP not available

Hi,

If the MP is hung, no need to power OFF/ON the server. You can reset the MP interface alone.

There will be a reset switch in the MP interface. Press that switch to reset it.
Best wishes,

Ganesh.
Johnson Punniyalingam
Honored Contributor

Re: rp3440 MP not available

Any basic trouble shooting has been done.?

can you ping the MP LAN ..?
serial interface.? can try to attach the console and try login.?

was there any firmware upgrade has been done.?

Thanks,
Johnson
Problems are common to all, but attitude makes the difference
Roro_2
Regular Advisor

Re: rp3440 MP not available

Hello,

1- I pressed the MP reset button : same problem
2- no answer when issuing a ping to IP address
3- I tried to access MP through serial interface using Hyper Terminal emulator on windows PC : same problem
4- No FW upgrade wad done.

Regards

Roger
Johnson Punniyalingam
Honored Contributor

Re: rp3440 MP not available

well, Thanks for your Quick reply back

can you login to server using telnet/ssh

and try to reset the MP as below

Example :-
How to reset GSP:
=================
atabkb07:home/mccauley $ stty +queryGSP < /dev/GSPdiag1
GSP needs to be reset.

atabkb07:home/mccauley $ stty +resetGSP < /dev/GSPdiag1
GSP reset succeeded.
Problems are common to all, but attitude makes the difference
Roro_2
Regular Advisor

Re: rp3440 MP not available

Hello,

I am not able to login through telent/ssh even no answer to ping IP address.

Regards

Roger