rp7410 MEM_NOT_SYSTEM_DIMM

[Brook Miller]

Ordered 8GB of A6097-60001 memory to fill up 2 cell boards on our 7410.

On boot getting MEM_NOT_SYSTEM_DIMM on cell 0, cell 1 gives no errors and now we have 12GB usable instead of the 16GB we expect.

According to CM, DF we now have a mixture of 2 memory part #'s in both cells, A3863-66501 (orig) and A6097-60001 (new).

I checked and the memory mix in both cells are in the same slots.

Any ideas?

[goldboy]

Brook,
How does the memory showup when you look at "mamory information" from the BCH ?
any warning from the information menu at the BCH ?

The memory comes in Quads so you have to make sure you do not mix.

[Brook Miller]

Ill have to bring the server down and check what the BCH info says, I plan to reseat the cards and make sure they are in quad pairs, although I am pretty sure that is the case already.



------------------------------------------------------------------------------
Fru Name Part Name Loc Serial Num Art Eng Scan R Fru Spec.
Manf Test Hist. 0 Manf Test Hist. 1 Manf Test Hist. 2 CC V FR
Manf Test Hist. 3 Manf Test Hist. 4 Manf Test Hist. 5 Spare
------------------------------------------------------------------------------
DIMM_512 A6097-60001 0,0A A56E04629607 A1 4130 0x100 MK
a00103103001010000 000000000000000000 000000000000000000 46 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A3863-66501 0,2A A56E02005314 A4 3951 0x100
a00000000005010000 000000000000000000 000000000000000000 f1 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A6097-60001 0,0B A56E04624965 A1 4130 0x100 MK
a00103102401010000 000000000000000000 000000000000000000 48 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A3863-66501 0,2B A56E02294200 A4 3951 0x100
a00000000005010000 000000000000000000 000000000000000000 f5 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A6097-60001 0,0C A56E04624195 A1 4130 0x100 MK
a00103102401010000 000000000000000000 000000000000000000 43 N A
000000000000000000 000000000000000000 000000000000000000 0000

DIMM_512 A3863-66501 0,2C A56E02185438 A4 3951 0x100
a00000000005020000 000000000000000000 000000000000000000 01 N A
000000000000000000 000000000000000000 000000000000000000 0000
Please, type to continue, Q to quit, or S to stream:


------------------------------------------------------------------------------
Fru Name Part Name Loc Serial Num Art Eng Scan R Fru Spec.
Manf Test Hist. 0 Manf Test Hist. 1 Manf Test Hist. 2 CC V FR
Manf Test Hist. 3 Manf Test Hist. 4 Manf Test Hist. 5 Spare
------------------------------------------------------------------------------
DIMM_512 A6097-60001 0,0D A56E04629600 A1 4130 0x100 MK
a00103103001010000 000000000000000000 000000000000000000 3f N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A3863-66501 0,2D A56E03077710 A4 3951 0x100
a00001081005010000 000000000000000000 000000000000000000 fb N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A6097-60001 0,1A A56E04629264 A1 4130 0x100 MK
a00103102901010000 000000000000000000 000000000000000000 45 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A3863-66501 0,3A A56E01928577 A3 3841 0x100
a00000000005010000 000000000000000000 000000000000000000 06 N A
000000000000000000 000000000000000000 000000000000000000 0000

DIMM_512 A6097-60001 0,1B A56E04629263 A1 4130 0x100 MK
a00103102901010000 000000000000000000 000000000000000000 44 N A
000000000000000000 000000000000000000 000000000000000000 0000
DIMM_512 A3863-66501 0,3B A56102916215 A3 3841 0x100
a00000000005000000 000000000000000000 000000000000000000 e5 N A
000000000000000000 000000000000000000 000000000000000000 0000

[goldboy · Accepted solution]

Brook,
I might be wrong but In the FRU list that you have provided it seems that the 2nd Quad is in slots 2abcd insted of slots 1abcd.

loading sequence is
1st (0a 0b 0c 0d)
2st (1a 1b 1c 1d)
3st (2a 2b 2c 2d)
4st (3a 3b 3c 3d)

Tal

[Joshua Scott]

Brook,

'MEM_NOT_SYSTEM_DIMM' means that you have memory that is not made for this system. In particular, you have A3863-66501 boards, which are workstation memory for the B & C class workstations.

8GB of A6097-60001 would be 16 cards. Is that what you ordered?

Josh

[Brook Miller]

Yes, we ordered the A6097A , which comes in (4) 512MB DIMMS, and we ordered 4 of these which gives 16 512 MB DIMMs. We put 8 DIMMS in each of the cells.


The original memory that came with the system is the A3863-66501 chips, so not sure if you are correct on saying they are for workstations.

I may just put all the memory of each type in each of the cell boards and try that.

[goldboy]

Brook,
If you are going to do that, make sure you look at the memory through the BCH information menu.
The system can deallocate memory if it is the wrong one or of a Dimm has problems it will deallocate/deconfigure the whole quad.

If you check at that level it will save you a few bootup and shutdowns.

Tal

[Joshua Scott]

Those boards are definitely for workstations:

http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partinfo&template=main&cpric=&psrchmode=&partsrch=A3863-66501&submit.x=0&submit.y=0

Can you post the output of this command:
echo 'selclass qualifier memory;info;wait;infolog' | cstm
This will list which memory modules are detected by the system.

From the FRU listing you posted, it looks like you only have 6x A6097-60001 and 6x A3863-66501. Try to post the output again, the bottom part may have gotten cut off.

Thanks,
Josh

[goldboy]

Brook,
I have to agree with Josh, the memory does come up as workstation memory.
It might be a revlation that workstation memory can be used in high end servers ...LOL ;-)

Tal

[Brook Miller]

Attached is the stm output, you will see that cell 0 has the missing memory.