rp8400 with fw level 4.0

[moonchild]

ps command from the MP:CM> prompt shows that power supply 1 is present in cabinet 8 but there is no asterix "*" under power ok.

The following MP bus devices were found:
+---+----+-----+-------+-------+-----------+
| | | | | | |
| | | Sys | | IO | Bulk Pwr |
|Cab| MP |Bkpln| Cells |Chassis| Supplies |
| # |M S| |0 1 2 3| 0 1 |0 1 2 3 4 5|
+---+----+-----+-------+-------+-----------+
| 0 |* *| * |* * * *| * * |* * * * * *|
| 8 |* *| * |- - - -| * * |* * - - - -|
+---+----+-----+-------+-------+-----------+

You may display detailed power and hardware status for the following
items:

T - Cabinet
S - System Backplane
G - MP (Core I/O)
P - IO Chassis
C - Cell
Select Device: T

Enter cabinet number (0 or 8): 8

HW status for rp8400 IO IOX cabinet : NO FAILURE DETECTED

Power switch is on
Right Door is closed
Top Door is closed
Left Door is closed

Total Power Available 2000 VA
Total Power Needed 905 VA
Power Redundancy : redundant
Power Viability : viable



Power Status
---------------+-----+-------+-----+
| | | |
| Sys | IO | |
|Bkpln|Chassis| BPS |
| | 0 1 | 0 1 |
---------------+-----+-------+-----+
Populated | * | * * | * * |
Enabled | * | * * | * * |
available
Power OK | * | * * | * | <- Missing
Warning/Fault | | | |
Attention LED | | | |


AC Line status:
Line A0 Present
Line B0 Present

-- Press to continue, or 'Q' to Quit --

Front Fan Speed : normal
Rear Fan speed : normal
I/O Bay Fan Speed : normal
Temperature state : normal
Main Fan Redundancy : redundant
I/O Fan Redundancy : redundant
Overtemp Shutdown Enabled

| BPS | PCI |
| Fans| Fans |
| 0 1 | 0 1 2 3 4 5 |
+-----------+-----+-------------+
Populated | * * | * * * * * * |
Failing | | |
Failed | | |

| Standby/Main Fans |
| |
| 0 1 2 3 |
+-----------+-------------------+
Populated | * * * * |
Failing | |
Failed | |

Any ideas ?

Thank you in advance

[Torsten.]

Can you attach the output above in a text file? It is not possible to read it that way.

[moonchild]

attached is the previous output

thank you

[moonchild]

attached also the sysrev output

thanks

[Michael Steele_2]

I agree. So go to the back and physically check the power units. Note the LEDs. Also, these are how swappable (* I believe *) so why not service call?

[Torsten.]

There is something wrong with your system I guess.

Your sysrev output does not match the rp8400, but the rp8420!

I can see an inconsistency also:

Cell 2
PDHC : A.003.030
Pri SFW : 22.002 (PA)
Sec SFW : 24.001 (PA)

But on all other cells Pri ans Sec is like that:

Cell 1
PDHC : A.003.030
Pri SFW : 24.001 (PA)
Sec SFW : 22.002 (PA)




Regarding your initial issue:

This is a known problem fixed in the newer firmware release.

[Stefan Stechemesser · Accepted solution]

Hi Moonchild,

your title is a little bit mesleading. I guess that you have a rp8420, not a rp8400 ;-)

You are running on firmware bundle 4.0.
The firmware bundle 4.1 with MP firmware A.008.006 contains the following fix (beside some other):

"Previously, when the MP:CM> PS command was used to display the cabinet state of the SEU, Bulk Power Supply 1 would not indicate "Power Status OK". The PS command now correctly displays the BPS state."

The full release notes are available here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=pf-53620-2〈=en&cc=us&idx=1&mode=4

=> you have no hardware problem. You can safely ignore the wrong status and wait until the next planned downtime to update the firmware.

best regards

Stefan

[Stefan Stechemesser]

Hi Moonchild,

your title is a little bit mesleading. I guess that you have a rp8420, not a rp8400 ;-)

You are running on firmware bundle 4.0.
The firmware bundle 4.1 with MP firmware A.008.006 contains the following fix (beside some other):

"Previously, when the MP:CM> PS command was used to display the cabinet state of the SEU, Bulk Power Supply 1 would not indicate "Power Status OK". The PS command now correctly displays the BPS state."

=> you have no hardware problem. You can safely ignore the wrong status and wait until the next planned downtime to update the firmware.

best regards

Stefan

[moonchild]

Thank you all for your responses and sorry about the confusion. In deed it is an rp8420

[moonchild]

please see above