HPE 9000 and HPE e3000 Servers
cancel
Showing results for 
Search instead for 
Did you mean: 

rp8400 with fw level 4.0

 
SOLVED
Go to solution
moonchild
Regular Advisor

rp8400 with fw level 4.0

ps command from the MP:CM> prompt shows that power supply 1 is present in cabinet 8 but there is no asterix "*" under power ok.

The following MP bus devices were found:
+---+----+-----+-------+-------+-----------+
| | | | | | |
| | | Sys | | IO | Bulk Pwr |
|Cab| MP |Bkpln| Cells |Chassis| Supplies |
| # |M S| |0 1 2 3| 0 1 |0 1 2 3 4 5|
+---+----+-----+-------+-------+-----------+
| 0 |* *| * |* * * *| * * |* * * * * *|
| 8 |* *| * |- - - -| * * |* * - - - -|
+---+----+-----+-------+-------+-----------+

You may display detailed power and hardware status for the following
items:

T - Cabinet
S - System Backplane
G - MP (Core I/O)
P - IO Chassis
C - Cell
Select Device: T

Enter cabinet number (0 or 8): 8

HW status for rp8400 IO IOX cabinet : NO FAILURE DETECTED

Power switch is on
Right Door is closed
Top Door is closed
Left Door is closed

Total Power Available 2000 VA
Total Power Needed 905 VA
Power Redundancy : redundant
Power Viability : viable



Power Status
---------------+-----+-------+-----+
| | | |
| Sys | IO | |
|Bkpln|Chassis| BPS |
| | 0 1 | 0 1 |
---------------+-----+-------+-----+
Populated | * | * * | * * |
Enabled | * | * * | * * |
available
Power OK | * | * * | * | <- Missing
Warning/Fault | | | |
Attention LED | | | |


AC Line status:
Line A0 Present
Line B0 Present

-- Press to continue, or 'Q' to Quit --

Front Fan Speed : normal
Rear Fan speed : normal
I/O Bay Fan Speed : normal
Temperature state : normal
Main Fan Redundancy : redundant
I/O Fan Redundancy : redundant
Overtemp Shutdown Enabled

| BPS | PCI |
| Fans| Fans |
| 0 1 | 0 1 2 3 4 5 |
+-----------+-----+-------------+
Populated | * * | * * * * * * |
Failing | | |
Failed | | |

| Standby/Main Fans |
| |
| 0 1 2 3 |
+-----------+-------------------+
Populated | * * * * |
Failing | |
Failed | |

Any ideas ?

Thank you in advance
9 REPLIES 9
Torsten.
Acclaimed Contributor

Re: rp8400 with fw level 4.0

Can you attach the output above in a text file? It is not possible to read it that way.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
moonchild
Regular Advisor

Re: rp8400 with fw level 4.0

attached is the previous output

thank you
moonchild
Regular Advisor

Re: rp8400 with fw level 4.0

attached also the sysrev output

thanks
Michael Steele_2
Honored Contributor

Re: rp8400 with fw level 4.0

I agree. So go to the back and physically check the power units. Note the LEDs. Also, these are how swappable (* I believe *) so why not service call?
Support Fatherhood - Stop Family Law
Torsten.
Acclaimed Contributor

Re: rp8400 with fw level 4.0

There is something wrong with your system I guess.

Your sysrev output does not match the rp8400, but the rp8420!

I can see an inconsistency also:

Cell 2
PDHC : A.003.030
Pri SFW : 22.002 (PA)
Sec SFW : 24.001 (PA)

But on all other cells Pri ans Sec is like that:

Cell 1
PDHC : A.003.030
Pri SFW : 24.001 (PA)
Sec SFW : 22.002 (PA)




Regarding your initial issue:

This is a known problem fixed in the newer firmware release.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Stefan Stechemesser
Honored Contributor
Solution

Re: rp8400 with fw level 4.0

Hi Moonchild,

your title is a little bit mesleading. I guess that you have a rp8420, not a rp8400 ;-)

You are running on firmware bundle 4.0.
The firmware bundle 4.1 with MP firmware A.008.006 contains the following fix (beside some other):

"Previously, when the MP:CM> PS command was used to display the cabinet state of the SEU, Bulk Power Supply 1 would not indicate "Power Status OK". The PS command now correctly displays the BPS state."

The full release notes are available here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=pf-53620-2〈=en&cc=us&idx=1&mode=4

=> you have no hardware problem. You can safely ignore the wrong status and wait until the next planned downtime to update the firmware.

best regards

Stefan
Stefan Stechemesser
Honored Contributor

Re: rp8400 with fw level 4.0

Hi Moonchild,

your title is a little bit mesleading. I guess that you have a rp8420, not a rp8400 ;-)

You are running on firmware bundle 4.0.
The firmware bundle 4.1 with MP firmware A.008.006 contains the following fix (beside some other):

"Previously, when the MP:CM> PS command was used to display the cabinet state of the SEU, Bulk Power Supply 1 would not indicate "Power Status OK". The PS command now correctly displays the BPS state."

=> you have no hardware problem. You can safely ignore the wrong status and wait until the next planned downtime to update the firmware.

best regards

Stefan
moonchild
Regular Advisor

Re: rp8400 with fw level 4.0

Thank you all for your responses and sorry about the confusion. In deed it is an rp8420
moonchild
Regular Advisor

Re: rp8400 with fw level 4.0

please see above