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rx7620 core cell become invaild

 
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rx7620 core cell become invaild

Hi,

My rx7620 server can't boot and using mp>cm>ps command, it reports core cell has failure and is invaild:
HW status for Cell 1 : FAILURE DETECTED

Power status : on, 3.3V Module 1, VRM #9 OVER TEMP ALARM
Boot is blocked
PDH memory is shared
Processor Compatibility : OK
RIO cable status : connected
RIO cable connection physical location : PCI Domain 1
Core cell is INVALID
Attention Led is off

I really appreciate your input to fix this problem.

Thanks,
Shirley
14 REPLIES 14
Alex Lavrov.
Honored Contributor

Re: rx7620 core cell become invaild

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=948571

Happened to someone already ...

I really doubt that there is anything you can do to "fix" the problem. The only way that I can see is to call HP and get them replace the cell.

Alex.
I don't give a damn for a man that can only spell a word one way. (M. Twain)
HGN
Honored Contributor

Re: rx7620 core cell become invaild

Hi

I agree with Alex you need to open a case with HP and get this fixed.

Rgds

HGN
Alessandro Pilati
Esteemed Contributor

Re: rx7620 core cell become invaild

Shirley,
there is a temperatur sensor between cells that blocks boot if temperature is greater than a certain valuesensor.

Check in the page 39 of this document:
http://docs.hp.com/en/A7027-96015/A7027-96015.pdf
to view if your environment room is in the value of humidity/temperature indicated.

If you think that server room is temperature-OK, so I would start a contact with Hp for further analysis.

Rgds,
Alex
if you don't try, you'll never know if you are able to

Re: rx7620 core cell become invaild

Thanks all .

after I got cell 1 failure with "VRM #9 OVER TEMP ALARM", I powered off this server for over 12 hours, after I powered on this server, I still see the same error. Is it possibile to run some commands to clear the status on cell 1 ? Because I think the server is not overheated.

Thanks,

Shirley
Alex Lavrov.
Honored Contributor

Re: rx7620 core cell become invaild

Dont' remember the menus now, but if I were you, I would call HP anyway, it's not normal.

Alex.
I don't give a damn for a man that can only spell a word one way. (M. Twain)
Alessandro Pilati
Esteemed Contributor

Re: rx7620 core cell become invaild

Call HP anyway, friend.

Good Luck,
Alex
if you don't try, you'll never know if you are able to
Joshua Scott
Honored Contributor
Solution

Re: rx7620 core cell become invaild

Shirley, VRM9 is available for purchase from the HP parts store:

0950-4123 $307.00

However, the problem may be with a sensor on the cell board. I would recommend placing a hardware support call. even if you didn't purchase support, most likely your system is still under warranty.

Josh
What are the chances...

Re: rx7620 core cell become invaild

Hi Joshua,

Thank for your answer, Can I ask what VRM is?

Shirley
timmy b.
Honored Contributor

Re: rx7620 core cell become invaild

Shirley,
VRM stands for Voltage Regulator Module.
There are several of them on each cell board.

Good Luck - Tim
There are 10 kinds of people in this world: Those who understand Binary, and those who don't.
Mohanasundaram_1
Honored Contributor

Re: rx7620 core cell become invaild

Hi Shirley,

AS indicated above, your system may still be in warranty. I do not see the reason for your hesitation in logging a call with HP.
If you delay, the problem may worsen.

Also, please close the other thread where I have given replies. Always have only 1 thread open for the same problem.

With regards,
Mohan.

Attitude, Not aptitude, determines your altitude
Joshua Scott
Honored Contributor

Re: rx7620 core cell become invaild

Shirley, as stated the VRM is a voltage regulator module.

with the cell board out of the system & the side with the processors facing you, VRM #9 would be in the upper right corner.

Josh
What are the chances...

Re: rx7620 core cell become invaild

Thanks all. It has been resolved by replacing the VRM.
Mohanasundaram_1
Honored Contributor

Re: rx7620 core cell become invaild

Hi Shirley,

Good to know your problem is resolved. Now it will be nice if you can assign points to people who spent time in helping you and then close the thread.

With regards,
Mohan.
Attitude, Not aptitude, determines your altitude

Re: rx7620 core cell become invaild

resolved