HPE 9000 and HPE e3000 Servers
cancel
Showing results for 
Search instead for 
Did you mean: 

server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

 
ziad_1
Frequent Advisor

server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

Hi All, we have a server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt (No
BCH Main Menu prompt. The Error message appears in the system log. The error me
ssage is bellow. Thanks to identify which part to replace. Thanks for your urgen
t reply.

SYSTEM NAME: uninitialized
DATE: 02/15/2007 TIME: 14:37:41
ALERT LEVEL: 15 = Fatal hardware or configuration problem prevents operation

REASON FOR ALERT
SOURCE: 3 = PDH
SOURCE DETAIL: 2 = ROM SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x000000F032001560 00000000 00000002 - type 0 = Data Field Unused
0x580008F032001560 00006B01 0F0E2529 - type 11 = Timestamp 02/15/2007 14:37:41
A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display
ziad
6 REPLIES 6
goldboy
Trusted Contributor

Re: server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

ziad,
did the server booted up in the past with the same hardware configuration ?
in what step of the POST it fails ?

Tal
"Life is what you make out of them!"
ziad_1
Frequent Advisor

Re: server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

Hi Tal,

Yes The server was working and booting normaly before with the same hardware configuration . Please find attached the file containing the boot sequence and the step of the POST which it fails.
ziad
goldboy
Trusted Contributor

Re: server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

"Fatal hardware or configuration problem prevents operation "

Since the server was working fine prior to the issue and you did not prefor any changes here are a few things to consider:

1. you might be having a problem with the SB or with one of your processors (in the case of processor, you can remove all processors and leave it with CPU 0 and see if it is resolved).

2. you can check your CPU status power supply and fans by running the following command from the GSP:
PS or SS

hope this gives you a direction to start

Tal
"Life is what you make out of them!"
goldboy
Trusted Contributor

Re: server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

Also, try to reset the GSP or disconnect the power from the system and connect it back after a few sec.
"Life is what you make out of them!"
ziad_1
Frequent Advisor

Re: server rp5470 doesn't boot and we cannot even reach the BCH Main menu prompt

Hi Tal,

I have tried all these steps and the CPU, PS, are fine. The only think I didn't check is the SB or Memories. Please can you advise how I can get the SS_Update password if I want to replace the SB to enter the S/N and the P/N. I have seen somewhere to use the SS_KEYGEN or SS_PASS to get this password, can we type these commands on the BCH: service: menu to get it?
ziad