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shutdown issue!

 
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Amit Manna_6
Regular Advisor

shutdown issue!

Hi i issued a shutdown -y -h on a HP server
It came up with following messages:



************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:08
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 1 = AC mains SOURCE ID: FF
PROBLEM DETAIL: 9 = power off

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH OFF ON ON
LED State: There was a system interruption that did not take the system down.
Check Chassis and Console Logs for error messages.

0x0020006941FF404F 00000000 00000000 - type 0 = Data Field Unused
0x5820086941FF404F 00006908 04042A08 - type 11 = Timestamp 09/04/2005 04:42:08
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: 0
PROBLEM DETAIL: A = failed or disconnected

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x0020006A4400404F 00000000 00000000 - type 0 = Data Field Unused
0x5820086A4400404F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: 2
PROBLEM DETAIL: A = failed or disconnected

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x0020006A4402404F 00000000 00000000 - type 0 = Data Field Unused
0x5820086A4402404F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 6 = Boot possible, pending failure - action required

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: FF
PROBLEM DETAIL: E = power overloaded

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x0020006E44FF400F 00000000 00000000 - type 0 = Data Field Unused
0x5820086E44FF400F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 14 = Fatal power or environmental problem prevents operation

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: FF
PROBLEM DETAIL: 4 = output undervoltage

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x002000E444FF404F 00000000 00000000 - type 0 = Data Field Unused
0x582008E444FF404F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:Timeout!
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 14 = Fatal power or environmental problem prevents operation

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: FF
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x002000E044FF404F 00000000 00000000 - type 0 = Data Field Unused
0x582008E044FF404F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: chico
DATE: 09/04/2005 TIME: 04:42:11
ALERT LEVEL: 14 = Fatal power or environmental problem prevents operation

REASON FOR ALERT
SOURCE: 4 = power
SOURCE DETAIL: 4 = high voltage DC power SOURCE ID: FF
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH OFF ON ON
LED State: Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x002000E044FF404F 00000000 00000000 - type 0 = Data Field Unused
0x582008E044FF404F 00006908 04042A0B - type 11 = Timestamp 09/04/2005 04:42:11
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry





Can anybody tell me whats the issue.

6 REPLIES 6
Raj D.
Honored Contributor
Solution

Re: shutdown issue!

Hi Amit ,

Which model this server is.

It seems problem with power source. May be SMPS.
"high voltage DC power SOURCE ID: FF"

What happens if you press A , does it shutsdown the server.

Check also in /var/adm/syslog/syslog.log for any error.


Raj,

" If u think u can , If u think u cannot , - You are always Right . "
Devender Khatana
Honored Contributor

Re: shutdown issue!

Hi,

It seems some power related issue. Can you acknowledge all these logs? Once acknowledged it should be running fine. But surely check your power sources.

It seems to be a rp54XX server. Is it?

HTH,
Devender
Impossible itself mentions "I m possible"
Aji Thomas
Regular Advisor

Re: shutdown issue!

Hi

Please check the alert logs from GSM.

Login on the console, and press Ctrl+B
Login to GSM with username and password

Within the GSM prompt press SL
and then E
This will show all the errors

This is sure an Power related issue, and please consult with your Local HP support enginneer to resolve this issue as soon as possible.

Regards
AJi
Steven E. Protter
Exalted Contributor

Re: shutdown issue!

Seems to me that either someone pulled the power plug on the unit or one of the redundant power supplies has failed or is getting ready to fail.

A physical inspection of the unit is in order to look for fans that and power that lack the normal green lights.

I would go into GSP and clear the messages and boot the system and see if the message persists.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
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mits
Respected Contributor

Re: shutdown issue!

It appears to me someone removed the AC power cords from the power suppliy #0 and #2 during the system shutdown.

Here is your alert message summary.

AC mains power off
LED State: There was a system interruption
that did not take the system down

high voltage DC power SOURCE ID: 0
failed or disconnected

high voltage DC power SOURCE ID: 2
failed or disconnected

high voltage DC power SOURCE ID: FF
power overloaded
-> PS #0 and 2 failed or disconnected. So
probably the only PS#1 was working and
it caused the power overloading.

high voltage DC power SOURCE ID: FF
output undervoltage
-> I assume, the system turned off the DC
power due to the power overloading.

To investigate your problem, I would suggest you will boot the kernl up again and try the shutdown command to see if it reproduces your problem.

If you can reproduce your problem, it is better you will contact HP support center for more troubleshooting.
timmy b.
Honored Contributor

Re: shutdown issue!

Going by what I see, you have an N Class server with three power supplies. You have lost power to two of the three supplies. Quite often there are two powercords going to one PDU (power strip) and the third powercord goes to another PDU. I would be that your 2 power cord PDU has no power. The N class will quite often run on only one power supply but needs at least two to boot. This is what you are seeing, the server realized that it will not be able to power up with it's current power supply issues.

Please take the front panel off the server and check the lights on the three power supplies, they should all have a green light shining on the front. Any that don't have a green light are either defective or do not have power fed to them.

Good Luck - Tim
There are 10 kinds of people in this world: Those who understand Binary, and those who don't.