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Linux error message on Bl460C G1 "This is *NOT* a software problem!"

andres_cl
Occasional Advisor

Linux error message on Bl460C G1 "This is *NOT* a software problem!"

Hello Team,

 

I am having this message:

 

HARDWARE ERROR. This is *NOT* a software problem!
Please contact your hardware vendor
CPU 6 BANK 0 TSC 552b14c7e2e4
RIP !INEXACT! 10:ffffffff801a3d98
MCG status:RIPV MCIP
MCi status:
Error overflow
Uncorrected error
Error enabled
Processor context corrupt
MCA: BUS Level-0 Local-CPU-originated-request Generic Memory-access Request-timeout Error
BQ_DCU_READ_TYPE BQ_ERR_HARD_TYPE BQ_ERR_HARD_TYPE failure that caused IERR
MCE is observed
STATUS f200080020000800 MCGSTATUS 5
RIP: acpi_cstate_enter+0x10/0x19}

 

The IML for the suspicious blade shows:

 

Integrated Management Log
Class Last Update Initial Update Count Description
Icons Class     Last_Update    Initial_Update    Count_
Network 01/08/2012 03:19 12/21/2011 16:38 3 o DNeetswcroiprkti oAnd_aopoteoroso Roedundancy Reduced (Slot 0, Port 3)
Network 01/08/2012 03:19 12/21/2011 16:38 2 Network Adapters Redundancy Reduced (Slot 2, Port 3)
Rack Infrastructure 04/06/2010 14:06 04/06/2010 14:06 1 Server Blade Enclosure Rack Name Changed (Enclosure Serial Number Unknown)
Network 07/18/2009 22:49 07/18/2009 22:47 1 Network Adapters Redundancy Reduced (Slot 0, Port 3)
Network 07/18/2009 22:49 07/18/2009 22:47 1 Network Adapters Redundancy Reduced (Slot 2, Port 3)
Maintenance 11/27/2011 05:00 03/03/2009 18:04 1 IML Cleared (iLO 2 user:OA 1236113769)

 

I see no hardware faiilures as the Linux message states. ¿Do I need to perform a firmware upgrade before start digging into the unknown?

 

Device Firmware Information
Bay Device Model ROM Version iLO Model iLO Firmware Version
3 ProLiant BL460c G1 I15 11/02/2008 iLO2 1.70 Dec 02 2008

 

My Onboard Admin FW is 2.41 Feb 24 2009

 

Thank you!

 

- Andrés.