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Step #4 for successful cloud brokering: Manage service SLAs

on ‎02-13-2014 03:00 AM

When shifting to a cloud-service broker model, make sure that both your traditional and cloud services meet your business requirements, especially standards for performance and availability.  You'll need to assess whether your roster of service providers meet the standards established by the business. However, cloud environments change rapidly, so this is challenging and complex. You need mechanisms in place to manage the many SLAs for all your cloud service providers and portfolio of services. Read on to learn how you can meet SLAs across internally and externally sourced services.


Reading the fine print

That’s why an important part of IT organizations embracing their role as cloud service broker is to have mechanisms in place that help manage the many Service Level Agreements (SLAs) of multiple cloud service providers for a range of cloud services. This wide variety of contractual terms and conditions of cloud services needs to be carefully examined and then closely monitored.


One of the signs that the cloud market is maturing is the growing demand for more stringent SLAs, and a move to hold cloud service providers to them. It’s not always easy to rely on public cloud service performance guarantees. It’s important to evaluate whether a service provider can actually deliver on their own SLAs, and what are the penalties if they don’t.


In some cases, cloud service provider SLAs require applications to meet certain standards in order to compensate for potential deficiencies in network infrastructure.


Managing cloud performance

IT organizations’ assessments of public cloud SLAs can guide how those services are used as building blocks in architecting services for the business. For example, if a business unit requires consistent, ultra-fast read-write performance and a public cloud service’s SLA provides insufficient performance guarantees, you may need to augment it with other services for a more complete cloud architecture.


As a cloud service broker, IT has to be confident enough about performance, availability and other aspects of SLAs that it can promise certain service levels to its users—and if necessary, architect their own hybrid services that can guarantee them. Monitoring the actual operational performance of cloud services is the only way to ensure that SLAs are worth more than the paper they’re printed on.


Learn more

HP’s comprehensive IT Operations Management of tools provide performance monitoring tools to ensure public cloud services meet SLA guarantees. Find out how HP Cloud management provides support for application, platform and infrastructure services with cloud brokering and heterogeneous environments for a flexible foundation for hybrid clouds today and in the future. Visit hp.com/go/cloudmanagement.


Related links:

Step #3 for successful cloud brokering: Automate common processes

Step #2 for successful cloud brokering: Plan for all types of services

Step #1 for successful cloud brokering: Start with a strategic plan

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