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HPRM 8.3 add-in causing outlook crash and missing body text

Occasional Contributor

HPRM 8.3 add-in causing outlook crash and missing body text

Hi, we have HPRM 8.30.9088 installed on our PCs and when we turn on the add-in in outlook, outlook crash now and then and when we forward out an email with attachement, the body text dissapear on sender end.

Can someone please assist?

Windows 7 64bit is what we are using.

Thanks!

 

4 REPLIES
Trusted Contributor

Re: HPRM 8.3 add-in causing outlook crash and missing body text

Can you provide the exact error message that is provided when the crash occurs?

Honored Contributor

Re: HPRM 8.3 add-in causing outlook crash and missing body text

I've seen this happen in environments where there was a conflict between the HPRM addin and another addin used by legal staff.  That other addin was intended to sanitize PDF's within emails, and surely did a great job (as it santized the entire email).  Disabling that add-in made the HPRM work fine (after reinstalling HPRM).

Cheers,

Erik

Occasional Contributor

Re: HPRM 8.3 add-in causing outlook crash and missing body text

Hi Sten28,

There is no error message on this.

  • Outlook randomly "Not responding" and restart itself.
  • When forward or reply to email with attachement, text in email body got deleted on our end, reciepient side is fine. 
Occasional Contributor

Re: HPRM 8.3 add-in causing outlook crash and missing body text

Thanks EWillsey, will give this a try.