Cache Battery Modules : Operational State: Failed and Charger State: Failed

[Kirtan]

Hello,

We have Eva Storage

HP EVA 6000 - A 2C4D array

Showing a Failed Error on:
Hardware
Rack1
Controller Enclosure
Controller B
Cache Battery Modules : Operational State: Failed and Charger State: Failed.

Model Number: HSV200
Software Version: CR0EB0xc3p-6100

I attached screen shot also.  Please give any perfect solution.

Thanks & Regards

Kirtan patel

[Johan Guldmyr]

Hi,

considering that the "Operational State" is "Good" - and I presume you can still access the LUNs - it's a fairly safe bet that your batteries haven't actually failed.

There are many improvements in the XCS code that relates to the batteries.

[Kirtan]

Hi Johan

Thanks for reply so what is need do next its for required change bettery if yes then how to change this bettery

and if you have any other solution for this error please tell me .

Thanks & Regards

Kirtan Patel

[Johan Guldmyr]

Hi, if your batteries were all broken your servers would not be able to access the LUNs. 

You can find videos how to replace batteries on HP's Service Media Library, here: http://h20464.www2.hp.com/index.html

[Kirtan]

So its necessary change bettery any other solution for this 

Thanks & Regards

Kirtan Patle

[Prakash Singh_1]

Hi Kirtan,

You can check for solution and battery replacement steps on the HP Guided Troubleshooting Tree under EVA6000 option. Below is the link and navigation details for the same:

Link: http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=in&prodTypeId=12169&prodSeriesId=470490&lang=en&cc=in

Navigation steps for troubleshooting: click on EVA 6000/EVA 6000-A >> Next >> Troubleshooting >> HSV Controller related issues >> Cache battery related issue

Navigation steps for battery replacement: click on EVA 6000/EVA 6000-A >> Next >> Procedure >> Part replcement instructions >> Controller enclosure part replacement >> Battery replacement