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тАО09-09-2007 11:38 PM
тАО09-09-2007 11:38 PM
Command View EVA install 'hangs'
I had to do some maintenance on an SMA III recently and subsequently I can no longer get CV EVA 5 or 6 to install.
The SMA was originally running CV EVA 5.0.3. I had to do some work on an old EVA running VCS 2.006 so I downgraded CV to 3.2. Having upgraded the EVA, I'm now trying to get Command View back up to 5.0.3 however the installation just appears to hang...
Basically, I run setup.exe and the first couple of InstallShield dialogs appear, but then nothing - I don't get the usual CV setup screens...
Looking at Task Manager, I can see setup.exe is still running, and there is also what I believe to be a related java.exe - but nothing appears to be doing anything...
This is running from the CV 5 install CD. The same thing happens with CV 6 CD.
Any ideas ?
Cheers,
Rob
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тАО09-10-2007 01:51 AM
тАО09-10-2007 01:51 AM
Re: Command View EVA install 'hangs'
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тАО09-10-2007 03:21 AM
тАО09-10-2007 03:21 AM
Re: Command View EVA install 'hangs'
All previous versions of CV are already removed. I kicked off another installation around an hour ago, and so far nothing has happened on the screen. I'll see what happens in the morning !
Cheers,
Rob
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тАО09-10-2007 03:35 AM
тАО09-10-2007 03:35 AM
Re: Command View EVA install 'hangs'
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тАО09-10-2007 05:34 PM
тАО09-10-2007 05:34 PM
Re: Command View EVA install 'hangs'
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тАО09-11-2007 12:19 AM
тАО09-11-2007 12:19 AM
Re: Command View EVA install 'hangs'
Well after 15 hours of waiting, nothing had happened, so I killed the setup.exe process...
I've now reinstalled CV 4.1, which does appear to work OK, however both the CV 5 and 6 installs still fail in the same manner as before... I think I'm going to have to dig out the SMA Quick Restore CD :-(
Cheers,
Rob
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тАО09-11-2007 02:06 AM
тАО09-11-2007 02:06 AM
Re: Command View EVA install 'hangs'
A bit of debugging with SysInternal's Process Explorer, shows that there is something amiss with Java...
The java.exe process, which is spawned from setup.exe is sitting in a "Wait:UserRequest" state. However there is nothing on the screen to be able to respond to...
A similar thing happens when attempting to fire up a Java console, so it doesn't appear to be directly related to the Command View install... I'll keep digging !
Cheers,
Rob
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тАО09-12-2007 09:02 PM
тАО09-12-2007 09:02 PM
Re: Command View EVA install 'hangs'
I eventually got this resolved without having to resort to the restore CD...
Because other Java applications weren't working correctly, I figured that this must be something to do with Java on the SMA.
Whilst looking through the list of processes, I noticed a process called MSJavaWrapper.exe. I figured this might have something to do with the issue. I initially thought it was something to do with Microsoft, however eventually worked out the culprit was in fact the "HP OpenView SAM Management Server" service. Stopping this service enabled Java applications, including the Command View installs, to work again.
Cheers,
Rob
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тАО03-20-2008 05:10 AM
тАО03-20-2008 05:10 AM
Re: Command View EVA install 'hangs'
It helped me to install CV EVA 7.0 and patch it to 7.0.1 on our SMA III. I had to disable the service "HP OpenView SAM ManagementServer". The installer did not always continue after a reboot, but I tried it a couple of times and eventually everything went fine.
It might be a good idea for HP to put this in the Installation Guide/Release Notes...
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тАО10-23-2009 06:54 AM
тАО10-23-2009 06:54 AM
Re: Command View EVA install 'hangs'
I have the installer for CV EVA 7.0.0.57, but I do not have the relase notes. I just want to make sure I have all the prerequisites and conflicts resolved before just 'jumping in'.
Andre