Command View Storage system version not supported

[Mark Smithers]

All,

I have just upgraded Command View from 8.x.x to 9.1. This was done by doing the upgrade i.e. running the 9.1.x installer and letting it remove, reboot and install Command View 9.1.

Now I can still see my EVA3K with no issues and manage it, but when I try and access the EVA6400 I get the error in the attached screen shot.

When I first tried to access the EVA I thought it could have been running an old version of code, so I used SSSU to perform the code load and upgrade it which was a bit strange as it worked OK (how did it manage the array??? I don't know but it did).

So now I have CV 9.1.x installed and XCS 0952_2000 and I'm unable to manage the array.

Looking in the CV release notes, it mentions a version of Emulex drivers. I have a more recent than the listed driver as well as the Hotfix installed.

Any ideas? Would it be best to remove CV and start again? This may work, but not my prefered method.

Cheers

Mark

[Torsten.]

Hi Mark,

to ensure to have no mismatch I would remove CV completely, reboot the server and install again. This is what I always do to install a new CV version and I never have seen problems with this.

[Uwe Zessin · Accepted solution]

Clear your browser cache. Then use the [Refresh] button in CV-EVA, before using more 'heavy' things like reboot or re-installation.

[Víctor Cespón]

Control-F5 on Internet Explorer
This is a known issue. The web browser is loading old pages from it's cache, not the new ones copied to the CV directory.

[Mark Smithers]

Uwe and vcespon, thanks for quick and simple answer. I cleared my cache out and it all fired up working like a treat so a bit 10 point to you both there!

Thanks for everybodys reply.

[Mark Smithers]

Check the above comments - cleared out my browser cache as suggested and problem gone.